AM Group Exteriors reviews (373)

AM Group quote was fair and service was great as well. Since the beginning till the end it was done properly. I would be using the service in the future for sure.

We contracted AM Exteriors out to replace our front bay window. We cant believe the difference in not only the look of the window but also the operation of it. Love my new hardware The insulated head and seat sure are making a difference coming into the colder months as we can notice a big difference in the room. Thanks Again AM Team

We had the pleasure of having our front door replaced by AM Group and they sure did not disappoint. VP of the company handled the project quoting personally and Mike our installer executed the installation flawlessly. Love our new front door! Highly Recommend!

Very happy with the service and product. Was able to answer all my questions without blinking an eye. Cleaned everything up with no problem

This was a multi stage project that saw a crew arrive each morning over 3 straight days. Each day, the crew arrived promptly to complete their stage. Clean up of work area was excellent. Excellent professional service from the crew who were attentive and considerate to my questions and dis well to explain the process. Each crew left after a thorough cleanup and minimal interruption. Work completed as quoted and on time. They even took pictures and sent it to me with a thank you for allowing them to help me. Perhaps you could find a cheaper quote but you will NOT get the skilled labour and support their young families with good compensation and benefits. Backed by a guarantee that you will appreciate on their materials and work. We'll done!

Mackenzie and Vicki were great to work with. I was impressed I was able to get an appointment on a Saturday very quickly (Thxs Vicki!) and Mackenzie was able to provide a quote by the time he left the initial meeting. I am impressed with the work done.

I am so happy with my new windows I have waited a long time for them .The installers were so professional and and the clean up was immaculate .AMgroup of companies were helpful the sales rep Matt help me decide on the style I would certainly recommend to anyone who needs their services I will be dealing with them again HAPPY Customer !!!!!!

We had a patio door replaced and they arrived to install and the door was the wrong size and the operator was reversed. They reordered and came again to install and this time it was okay. On the first door install, I noticed the screen was not a tight fit and poorly installed. On the second door, the screen again was bulging and not installed well, I swatted a fly and the screen let go completely, now a 5 inch opening. I called and they said someone would be out to repair, weeks passed, called again, same answer. weeks passed and then called salesman Mike who said he would look into it. weeks have passed and still no repair, no phone call to follow up. Would I recommend this company, based on customer service, NO. My husband will probably have to repair this because I have no faith in them showing up to do it. I'm afraid this is a company who once they have your money, you will never see them again. Buyer beware! Within 24 hours of posting this review, I received a terse reply with no apology and after much dialogue, a service person did come out and repair the screen. The screen apparently is warranted for 30 days which I did not know because I did not get any warrantee information at time of purchase. Damage was within that time frame.

After 3 years, the roof is leaking in 3 different spots. Have been trying to get it fix for 8 months through the Collingwood office to no avail. The kitchen ceiling is starting to sag with paint peeling off. The roof did not leak before AM roofing put a new roof on. This company is a disaster. Stay away! Update. The kitchen ceiling actually collapsed before AM Roofing would send someone to fix the roof. Thank god my 93 year old mother was not in the kitchen when it collapsed. January 2024. The kitchen ceiling paint is starting to peel again after the repair in August 2023. They promised to have someone here today January 9, 2024 and no one showed.

After a complete roof replacement with the preferred protection warranty I developed a condition over time which mirrored itself on my neighbors roof. Our installs were 1 day apart. I spoke to the AM rep at our local trade show and addressed this concern. He took my information and would forward it on to his supervisors. Hearing nothing I called and was told the matter was on the Production Managers desk. I left the 1st of several voice mails. Two weeks later I attended the office and spoke to their receptionist, gave my information who was aware of the concern as my neighbor had called. Another week+ nothing. Eventually an appt was made with neighbor only... where the Mgr was a no show. That appointment wasted time and money! This matter is still outstanding. In my opinion, AM Roofing has clearly demonstrated extremally poor customer service.