Centra Windows & Install Pros (Calgary) reviews (423)

I have been a client of Supreme Windows for almost 8 years after interviewing 10 different companies at the time. Every couple of years we would update our current windows with triple pane. I have full confidence in the workmanship and quality of their product. The last set of windows we had changed was during the spring of 2010. I did notice the quality of the product had improved; the price was equitable to many other companies. To be honest, when I have found a company that provides personal service, high standards of producing quality products and a consultant that can answer questions without giving me the run around or a pat answer, they have my business for years to come. Karl Bergen is a honest, knowledgeable consultant that came to the house and indicated to us which windows needed to be replaced secondary to rot. He indicated that the other windows didn’t need to be replaced at that time. A lot of other companies would have tried to push for full replacement of the remainder of the windows even thought they didn’t need to be done. For that, I am a loyal customer. The last work crew that came in removed and replaced two windows in 3 hours. For me that is a tremendous feat. As my husband is extremely handy, he would never attempt to replace windows as it is very time consuming and difficult if you do not know what you are doing. The team came in, were extremely professional, confident, courteous and quiet. There was no shouting or arguing with each other. When they were finished, they vacuumed up the mess and even replaced the curtain rods for me. I have heard from friends of ours, that other companies are messy, rude, don’t do the approved work to code and take to long to complete the job. Our lives are very busy and time management is at a premium. I would and have highly recommended others to Supreme Windows and to talk with Karl Bergen for all of the replacement issues. We still have windows to replace in the future. We will be contacting them again. Thank you. Charlene

I am extremely pleased with the windows, and will consider replacing more as time goes. Recap: all of the basement windows in the basement suite are now replaced, and egress windows are now in the bedrooms. Energy bill is reduced. I lost a tenant last year due to the cold in the suite, and I have heard no complaints this year. Plus, the tenant last year was running a space heater which sucks up the utility bill – which I pay. Marketability of the suite is enhanced, and appearance of the suite is enhanced. This should increase rent revenue as time goes. Affordability: I will likely pay for them with reduced energy bills in 2-3 years. House value: if I sold the rental property for some reason in the near future, the market value of the house is increased with the new windows. My approximation would be that the house value is increased more than the cost of the windows, in this case – due to the condition of the old windows. And last but not least, I really appreciate Karl's advice, knowledge and attitude and will hire him again for any window needs that I have. I have recommended him to others.

I have been meaning to thank Karl for the work he and Supreme Windows have done for us. I have to say we really enjoy the “silence” in our house now that the windows are installed – it really is amazing how much noise these windows block, not to mention the cold. I can hold my hand less than an inch from the windows and not feel any difference in room temperature. Despite a couple of errors during install and the inclement weather in which your crew performed the work, all worked out in the end. We are extremely pleased with our windows and the workmanship and would like to thank Karl for being such a help during the selection process – he truly is doing an excellent job and is a great example of what a salesman should be – attentive, courteous and able to back up his promises. For that, we are grateful and will always recommend Supreme windows to all our friends and family. We will be calling you next year as well – we will need some exterior doors and will not shop anywhere else. Thanks again..good luck and continued prosperity.

Great experience from the initial estimate to the actual installation.From the time of ordering the window and the downpayment until the day of installation took bit longer than anticipated but still was worth it at the end! Thank you Supreme Windows!

Our new windows in the ensuite/master bedroom are working great with no condensation on them, whereas the old ones in the rest of the house are frosted on the inside about a 1/3 of the way on the bottoms. We will definately be replacing the remainder of the windows in 2011.

They replaced 11 windows replaced in our house. They came and measured everthing and the estimate was a good price compared to others. They brought a double team out and finished in 1/2 a day. They even vacuumed the inside of the house when they were cleaning up.

"Once again the install went smoothly, the guys were very respectful and nice and yes...we love the windows. What a difference new windows make. There are not too many houses left on our street that don't have new Supreme windows and doors, I think we started a "window wave" on the street back in '05...but still spreading the word to friends and family. Thanks Karl.

Ours was a huge window replacement project, involving a large government grant, which comes with many strict deadlines and a lot of paperwork! The customer service pride of this long standing company was proven with their patience in dealing with our volunteer committee; their knowledge and expertise gained through experience in dealing with government grants; the samples and information provided before installation; and the speed, skill, and respect demonstrated during the several weeks of installation it took to get the job done. The windows look terrific and have given our co-op a much needed facelift.....and a good step towards the energy efficiency we desire.

I am writing to express my compliments to Supreme on the service provided to me during the purchase, installation and follow up of my new Supreme Windows. Karl Bergen responded as your sales representative faster than your competitors and at a time convenient to me. He displayed a thorough knowledge, professionalism and obvious pride in his product, as well as confidence in his endeavors to help me achieve my needs in a manner that was easy for both of us. He "held my hand" through the entire process, including calling me the night of the installation to ensure all had gone smoothly and to my satisfaction. Karl truly represents your company well, shows care and concern for his customers and I felt confident in his sense of integrity and honesty. Karl is one terrific asset! Dave McDonald is another terrific representative on your team of definite winners, movers and shakers. He touched base with me constantly and when his crew encountered an unexpected problem not created by Supreme on site, was not only quick to respond to the call, he came out to see things were resolved quickly and properly. Dave also provides fast,friendly, professional and efficient follow up. He truly is a "make it right" person as well. The installation crew were on time, quick to set up and made me feel absolutely no apprehension right from the start. The crew introduced themselves, and while they set up, toured the worksite rooms and reviewed the job with me. They were constant in ensuring I knew what was happening, any concerns Larry or his crew felt I should be aware of as well as being thorough in the cleanup. Like Dave, he runs a tight ship, and like Karl, he ensures the customer is included in all aspects of the job. They were friendly, pleasant, approachable and enjoyed working together as a team, with everyone helping each other and looking out for each other's(and my) safety as well. When I make my next purchases (patio doors, front entry and 2 basement windows), I can only hope that these same people are there for me. All too often customers are quick to express dissatisfaction, and having worked in the service industry myself for 30 yrs, I fully understand and appreciate the efforts in providing superior customer service. Your entire team has proven that there still are good people out there who want to do a good, solid job and be able to walk away when it is complete knowing that they did their best and they did it right. These people truly are deserving of notice for their skills and customer service expertise in making my experience a pleasant one. I firmly beleive that the mark of a true leader is to pick the best people for the job and then let them get on with it, providing guidance where required, the tools to meet their needs, the support they should have without question and recompense relative to the service they provide. Well done, and thank you! Sincerely, Dianne

A short time ago, Supreme Windows (Calgary)Inc. finished a very large contract for Whippletree West Housing Co-Op, exchanging our windows (377 in all). As we are a Housing Co-Op with 60 units housing anyone from the young to the very old, and the weather was most uncertain as it was late fall, we were very concerned both about residents being cold during the installation as well as the work being finished on-time, as demanded by CMHC under our Grant Conditions. Supreme Windows proved themselves to be the perfect professionals by 1st holding a meeting between Karl Bergen and all our resident members, in which he went through the features, benefits and structural components of the windows. He broughts in a sample window for this meeting - and this went a great deal of the way to intercept all misgivings and to answer all questions and concerns posed by our members. After the work of exchanging all windows began, we found Supreme to be extremely well organized in notifying the office of how many teams will be on site for each day of work and exactly which units will be done on the following week. This enabled me to notify members and have them prepared for the window installation, as well as for the residents to take time off from their jobs if they wanted to be home for the installation. The teams were very proficient and did their work with a minimum amount of disruption to the occupants. The units were left clean and tidy and a minimal amount of dusting and cleaning was required after installation. The new windows are bright, stable, beautifully functional, and make a huge impact on the appearance of our Co-Op. Everyone is extremely happy with both the product and most certainly the company which was selected to perform the work. Sincerely, Maria Skarzynski, Manager.