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Centra Windows & Install Pros (Calgary)

Rating: 4.9 out of 5

Centra Windows & Install Pros (Calgary) reviews (423)

  • Review from CB
    Rating: 4 out of 5
    Review left on 2 Dec 2020

    Window replacement

    We hired Supreme to install 5 windows in the summer. We decided to go with them after quite a bit of research; Supreme was the most cost effective, their sales professional was the most knowledgeable of the reps I spoke with, and theirs was the superior quality product. We were very careful because we have fairly new siding on our house, and did not want the siding cut back and the brick molds installed - something other companies insisted was necessary. A slight disappointment was the crew did not reinstall our siding correctly after window installation - they just clipped it back in. We contacted Supreme and the crew came back and put in a few screws and assured us that was the best they could do. We've since hired the company that originally installed our siding to correct the issues.

    Answer from pro:

    CB, Thank you for taking the time to let us know how your project went. I'm glad that our crew went back to look at your issue and that it was remedied in the end. We appreciate your business and hope that we can help you again soon. David

    Reply created 8 Nov 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 Oct 2020

    Window Replacement

    We used Supreme Windows Calgary for our recent 10 window replacement in Airdrie. The process was fairly simple from getting measurements, quotes, ordering etc even during the issue with Covid. We did have a 3 week delay on receiving the windows from our original time stated but it was not an inconvenience and expected with Covid, time of year, material shortages in the world things like this are bound to happen. Zach and his team showed up promptly on time for install and would call me daily when they were on their way. The windows they installed look amazing and we’ve received so many compliments from neighbors already but best of all was the cleanup each day. The install guys would pick up any loose material & vacuum so the house looked cleaner than when they arrived. I highly recommend Supreme Windows and installer Zach! Thanks for the Great Job!

    Answer from pro:

    Good Morning Ray, Thanks for taking the time and giving us such an excellent Review! We really appreciate your support of local Calgary business, especially during these difficult times. Thank you very much !! Regards, Supreme Windows

    Reply created 6 Oct 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Sep 2020

    basement windows replaced

    We replaced the 1975 vintage aluminum slider windows in the basement of our bi-level home - so they are large windows. Supreme had previously done windows for us when we renovated the upstairs of this house and also some windows in a previous home. They continue to be professional, from their sales staff who measured to the installers who were fast and cleaned everything up. Everything was done within the timeline they gave us. We once tried another window company but were disappointed - Supreme has always given us excellent service and products. We are happy to support this excellent local business.

    Answer from pro:

    Hello Krista Thanks for taking the time and giving us such an excellent Review! We really appreciate your support of local Calgary business, especially during these difficult times. Thank you very much !! Regards, Supreme Windows

    Reply created 10 Sep 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Aug 2020

    Doors

    Having Supreme Windows instal doors in my home was a very positive experience from the initial appointment to completion of the installation. Karl, the renovation consultant, was professional, explained the product in detail, gave choices for different door designs and paint colors and promptly responded to my questions and requests for changes. The installation crew (Chrystal, Demitry, Ian and Josh) were courteous, meticulous when installing the doors, cleaned the site, and went the extra mile in doing extras beyond the installation. I will definitely recommend Supreme Windows to anyone wanting new doors and windows.

    Answer from pro:

    Hello Marlene, Thanks for taking the time and giving us such an excellent Review! We really appreciate your support of local Calgary business, especially during these difficult times. Thank you very much !! Regards, Supreme Windows

    Reply created 10 Aug 2020
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 25 Jul 2020

    new window replacement

    Supreme Windows installed new windows in 18 condos in our complex. Good quality windows scheduled with our siding renovation.Thanks to Tom and Dave for putting this project together for us

    Answer from pro:

    Darcy, Thank you for letting us know that you enjoyed our products and our service. We appreciate your business. David

    Reply created 8 Nov 2021
  • Review from Deanna Brodie
    Rating: 5 out of 5
    Review left on 17 Jul 2020

    Picture Window Replacement

    Our experience with Supreme Windows was excellent. Les was great – he made some great recommendations and the installers were professional and quick -- we couldn’t be happier with our new picture window! They even managed to get our window replaced ahead of schedule. We only had our window replaced because it had gotten broken during some landscaping work, however I would certainly go back to Supreme Windows when we do future renovations. Overall, I highly recommend Supreme Windows.

    Answer from pro:

    Hello Deanna Thanks for taking the time and giving us such an excellent Review! We really appreciate your support of local Calgary business, especially during these difficult times. Thank you very much !! Regards, Supreme Windows

    Reply created 17 Jul 2020
  • Review from Customer of Centra Windows & Install Pros (Calgary)
    Rating: 5 out of 5
    Review left on 20 Jun 2020

    Whole home window replacement

    3 years ago Les came out and quoted on our new ensuite windows. The team he put on the job was fantastic, Demetri and Christel. When we decided it was time to have the rest of the windows replaced we called Les again. Les came in and walked through our home and shared ideas and thoughts regarding what was neccessary, not necessary, air flow, privacy, and updating. We told him we would want the same team on the job, due to how well they did our previous bathroom renovation. Over the course of 3 days Christel, Demetri,Ian and Josh worked masterfully. We are very happy we were able to get this crew, and with the great recommendations and measuring Les did.

    Answer from pro:

    Dear Home Owner Thank you for the excellent review. We sincerely appreciate your business !! Supreme Windows

    Reply created 22 Jun 2020
  • Review from Giovanna Doucette
    Rating: 5 out of 5
    Review left on 10 Jun 2020

    Amazing experience!

    I was so reluctant to do yet another renovation to our home. I seldom write reviews, but I was so impressed with the process from start to finish that I had to share my story. A few years ago, we had a complete renovation done to our home and the experience was a nightmare! There were so many damages done to our new renovations by the same vendors and installers that had done work to our home that I was afraid to do yet another renovation; I was expecting the worst case scenario with my new windows as well. Amazingly, everyone I dealt with at Supreme Windows from start to finish was incredible. Karl, the project manager walked us through the process and described in detail the pros and cons of window selection and came to our home a few times to ensure we were comfortable with our choice and measured our windows at least twice to ensure the new windows would be built perfectly, and they were. Dimitri and Christel’s install team were awesome; their thoughtfulness in practicing social distancing duration this time to ensuring my floors were covered, the care they took not to damage the new staircase while carrying windows up the stairs and the patience they took to install the windows perfectly was incredible! In fact, I ordered my windows in 2 phases and after meeting and witnessing the work that Dimitri and Christel’s team did with the first set of windows, I called Supreme and specifically asked that the same install team be assigned the installation of the second set of windows and again I witnessed the same professionalism that I had the first time. I would highly recommend Supreme Windows and their teams to anyone who needs new windows, this company will not let you down! And ask for Dimitri and Christel’s install team, they’re totally amazing!

    Answer from pro:

    Hello Joe Thanks for taking the time and giving us such an excellent Review! We really appreciate your support of local Calgary business, especially during these difficult times. Thank you very much !! Regards, Supreme Windows

    Reply created 16 Jun 2020
  • Review from Customer of Centra Windows & Install Pros (Calgary)
    Rating: 5 out of 5
    Review left on 4 Jun 2020

    Windows Renovation

    We had nine windows replacement. Great job has been done starting by estimation and finishing by installation. All guys are so professional with individual approach to each customer. We recommend Supreme Windows to everyone because of great service, fair pricing and amazing final result.

    Answer from pro:

    Hello, Thanks for taking the time and giving us such an excellent Review! We really appreciate your support of local Calgary business, especially during these difficult times. Thank you very much !! Regards, Supreme Windows

    Reply created 23 Jun 2020
  • Review from Customer of Centra Windows & Install Pros (Calgary)
    Rating: 0 out of 5
    Review left on 16 May 2020

    Just Wow ! A friend had windows delivered- broken and house damaged

    So the window guys come with our windows. I tell them I want them in the basement and they can’t drive it down there. why listen to a woman-So the guy tries to back down to our walkout. He is way too close to our house I start yelling at him to stop. Bang he hits our house with our $4000 window. Damages house, window’s wrecked. Then decides he can pull down over farther away from our house. I say why don’t you just walk them down, you can’t drive over there So he gets stuck up to his axles. So I had to call the neighbour to pull them out. I’m not happy. 

    Answer from pro:

    We sincerely apologize for the frustration we caused you with this window delivery. This is not a normal situation, and we will certainly speak with the driver involved about “process improvement” for the future. As we have confirmed with you by phone, there is a replacement window ordered on a rush basis. Thanks for your patience. Sincerely Supreme Windows

    Reply created 19 May 2020
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