BEST CUSTOMER SERVICE EVER - Initially I was not happy with the service the company provided. When the company asked me what happened I had no problem telling them. They contacted me several times wanting a redo and to rectify the situation. I initially could not be bothered however I finally caved in and had them redo my stairway. I was so satisfied with the results that I would now absolutely recommend them to anyone. My carpets have never looked so good and the gentleman who came to clean them was fantastic! Do not miss out on this opportunity to have them clean your rugs!