Rude and unprofessional. Never purchase anything here.
We ordered a Haier fridge a month ago. It is already broken. Called for help. "Anne" said to me in a robotic tone, I will give you the information for the manufacturer. I said, actually I would like an apology or some sense of empathy for selling me a defective fridge that has failed after only one month. She just repeated herself in the same robotic tone. I asked to speak to her manager. She said she did not have one and refused to connect me to the store manager. Horrible way to treat customers.
- Approximate cost of services:
- $1,300.00
- Company Response
Dear Customer,
Thank you for your feedback.
We are very sorry to hear about your new appliance is not working correctly. As this is over a month old, it does need to go through the manufacturer directly as you do have a one year manufacturer warranty for the first year.
We are very sorry to hear you were not satisfied with our customer care team please know we have made note of this experience.
We apologize for any inconvenience this has caused.
Kind regards
CAS