Brock did a devastatingly bad job. I was having all the windows, French door and front door replaced and Chris who sold me on everything was great but when problems started arising he was nowhere to be found. Adriana, the project coordinator was horrible, rude, and incompetent. They postponed their appointments or just didn't show up when scheduled numerous times which delayed other projects and wasted our time and money. Once they showed up to install, it was disgraceful. The guys were unprofessional and sloppy and the job was (and still is) incomplete. They scratched the beautiful front door and then installed it incorrectly so that it doesn't close properly, it scrapes everytime you close it. They poked holes all through my house. I had to re-plaster everything. They scratched most of the beautiful new frames, I've had to since get them repainted. I'm looking into launching a lawsuit.
- Approximate cost of services:
- $25.00
- Company Response
Ruba,
This is truly disheartening feedback for us to be on the receiving end of. We would like to apologize for any inconveniences you've experienced throughout your projects timeline, as we certainly desire for seamless & exceptional experiences for all clients that come our way.
With that being said, we are slightly perplexed as your final completion certificate, dated for this past June 24th, 2019 stated: "Installer is a sweetheart. Very happy. Thank you." and the previous certificate dated June 2nd, 2019 had no comments, only positive 'checks' off the criteria list, and the ticket dated April 16th, 2019 said "I loved these guys. They were awesome & professional."
Completion certificates are immensely useful for our team, as it helps us diagnose anything from something minuscule to something more complicated that could be going on with your project.
In saying that, please do connect with our Service Department via service@brockwindows.com or by telephone at 1(800)449-3808 ext. 607 so we can successfully rectify your outstanding concerns mentioned in your review.
Regards,
Brock Doors & Windows Ltd.