I wrote a review a few years ago from our purchase with Brock windows. That review is below. I wanted to post an updated review as many more windows in our home have lost the air seal and as you can see by the pictures attached they are fogged up and look terrible. As I wrote before, we have had so many windows replaced by brock when we still had a warranty. Virtually all the windows at the front of my house (upper level) have been replaced and now slowly the others are failing. My mother went with another company 15 years ago and NOT ONE window in the same sized home has failed. I'm very disappointed in the product. Can you blame it on age? Well they started failing in the first year, then the second, so on and so on. $25000.00 is a lot of money to spend for a cheap product.
We hired Brock to replace all windows in our home several years ago. Within that time we had to replace about 7-8 windows at the front of the house due to air seal leaks which became very visible (full of fog). The windows were under warranty, except for one. We now have other windows that lost it's seal and the window has fogged up. Other things that don't work well are the locks on the patio doors. They don't grab the latch on the door and constantly need adjusting. They feel cheap.
My mother went with another company a few years before we replaced ours and has not had one issue with her widows, seals, locks, caulking etc. She lives right next door to us. I'm disappointed with quality of North Star windows which I was told was of upmost quality. We spent about Twenty Five thousand dollars on the project
- Approximate cost of services:
- $25,000.00
- Company Response
Mark,
We're sorry to hear of the concerns you're facing. Unfortunately, we're unable to quickly identify your project information due to the username on your review and we'd like to ask that you kindly email us so that we can promptly look into this. We understand how fogging or condensation build up can be concerning; however, this is not necessarily an indication of seal failure and is more often due to the humidity levels within your home. We would need to investigate this further and arrange an inspection to properly assess this, and would appreciate you connecting with us through the contact information below, or by opening a service request on our website through brockwindows.com/warranty-coverage.
Thank you,
1-800-449-3808
info@brockwindows.com
Brock Doors & Windows Ltd.