Front, side and patio door installation
Went with Brock based on name recognition and the long standing relationship they had with their manufacturer, installation took almost a year from signing the contract to installation. I submitted a warranty claim for defects in side light of front door, marks on the inside of glass and difficulty closing my side door late summer and have not had any issues resolved since the initial service visit.
The customer service is embarrassing and there seems to be no urgency or care for customer satisfaction, not what I expected but you live and learn.
- Approximate cost of services:
- $12,000.00
- Company Response
Julian, we apologize for any inconveniences you may have encountered throughout your experience. Our team has looked into your concerns and we are happy to hear that your service appointment has been scheduled. We look forward to rectifying all outstanding work you've noted, and would like to assure you that your satisfaction is incredibly important to us.
Thank you,
Brock Doors & Windows