Disorganized, incompetent, horrific customer service, expectations were never met. Windows/doors misplaced, arrived damaged, wrong glass installed. They were to drop off the correct glass NEVER happened. Sales rep Phil was inept. Excuse for everything was, we were bought out by Americans who only care about the bottom line. I suspect with this kind of customer service they wont need to worry about the bottom line as they will go broke shortly. Nancy
Another month goes by and no glass, no response to our window and no Philip how can you defend him? Hes incompetent
- Approximate cost of services:
- Company Response
Nancy, this feedback is particularly disheartening for us to receive. We acknowledge and sympathize with how mistakes can inconvenience your projects progression and how frustrating this would be for anyone. We would however like to politely disagree with the statements made regarding your sales representative. Phil is unreservedly passionate and dedicated to customer satisfaction – he takes immense pride in ensuring his clients have an exceptional experience, and always exercises everything within his power to ensure each and every project he undertakes goes smoothly. Mistakes do happen, and we apologize for any and all concerns that occurred throughout your project.
We have extended your feedback to the appropriate parties to ensure any outstanding concerns are addressed promptly.
Brock Doors & Windows