I had windows installed and they removed the privacy screen in my deck and refused to replace it without an additional $125 fee! Why it was removed is unclear as the window was unobstructed next to the deck. I would have no problem with the removal if only it were replaced upon completion of the job. For them to remove it then have me pay to replace it is just absurd! There is now a gaping hole in my deck wall which will accumulate excess snow over the winter months.
- Approximate cost of services:
- $3,900.00
- Company Response
Vanessa,
We understand your file is now in the hands of our Customer Relations Manager, Natalie Wynter. She is working alongside you to have your concerns rectified without the service charge of $125 + HST. We have received your complaints through BBB and Google, and have sent these onto the appropriate parties.
We would like to apologize for the inconvenience this has caused, and look forward to the correction this Thursday.
Regards,
Brock Doors & Windows Ltd.