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Waterproofing
Aquaseal Basement Waterproofing Contracting Ontario
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Reviews for Aquaseal Basement Waterproofing Contracting Ontario

Average customer rating:
9.7 10 (226 reviews)

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Domini from Mississauga
Domini from Mississauga
4 reviews Mississauga, ON
10/10

Small basement leak

I spoke to Luc at Aquaseal. He seemed very knowledgeable and his estimate for what seemed to be a leaky tie rod hole was very reasonable. He agreed to come to my home Thursday morning. He was unable to show up as he is very busy, but he called in advance to reschedule to Thursday evening. I appreciate this as opposed to some others who simply might not call and not show up either. He looked at the tie rod hole in the evening and said "nope, it's not the tie rod hole." He then had a look in back of the house and said all I needed was a caulking job around my patio door frame. It cost me nothing. He shook my hand and was on his way! What an honest guy! Thank you, Luc!

Approximate cost of services:
$0.00
1 of 1 people found this review helpful.
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Company Response

thanks Domini in Mississauga for your time here to do a review.(Serving Southern Ontario London On to Kingston, On Toronto, On to Gravenhurst, On and everywhere between such as
London on, Woodstock On, Tillsonburg On, Brantford On, Brant On, Haldimand On, Welland On, Fonthill On, Niagara Falls On, St Catharines On, Grimsby On, Stoney Creek On, Hamilton On, Cambridge On, Stratford On, Waterloo On, Kitchener On, Guelph On, Waterdown On, Burlington On, Milton On, Fergus On, Orangeville On, Mono On, Erin On, Oakville On, Halton Hills On, Georgetown On, Brampton On, Caledon On, Arthur On, Shelburne On, Alliston On, Collingwood On, Angus On, Wasaga Beach On, Barrie On, Gravenhurst On, Bracebridge On, Huntsville On, Fenelon Falls On, Bobcaygeon On, Beaverton On, Lindsay On, Sutton On, Georgina On, Innisfil On, Keswick On, Bradford On, Newmarket On, Aurora On, King City On, Nobleton On, Bolton On, Vaughan On, Richmond Hill On, Maple On, Woodbridge On, Unionville On, Thornhill On, Stouffville On, Uxbridge On, Markham On, Scarborough on, Toronto On, Pickering On, Ajax On, Whitby On, Brooklin On, Port Perry On, Oshawa On, Courtice On, Clarington On, Port Hope On, Newcastle On, Bowmanvillle On, Newtonville On, Peterborough On, Kawartha Lakes On, Cobourg On, Trent Hills On, Campbellford On, Northumberland On, Brighton On, Quinte West On, Trenton On, Prince Edward On, Belleville On, Napanee On, Kingston On) "Family Owned Company" 38 Years Experienced"." 20 Year New Home Builder". Serving Southern Ontario since 1988 .PS Mr Domini in Mississauga Ontario. should you or any direct family member ever need our services in the future please remind us of your time here to do a "" phenomenal "" review for Aquaseal."""" For A Free Estimate Now : http://aquasealwaterproofing.com/contact.php

nchak2003
nchak2003
6 reviews Toronto, ON
2/10

Did not honour their warranty

AquaSeal completed our basement waterproofing in 2005 and we waited for 3 years before we did an overhaul renovation to our basement. We were satisfied with their services until this year when we discovered there was water on our cold room floor and there was water seeping out to our renovated area which caused our engineered hardwood floor to curl up. We asked AquaSeal to come to inspect and they told us that they were fully booked and could not confirm a time at all. In addition, they would charge a $250 inspection fee regardless of whether the water in the basement was due to defect in their waterproofing work.
So, beware of the so called "lifetime warranty".

The project that Aquaseal did for us was for the whole frontage and the right side of the house. It was not as its response saying that it was not an area that it did. What I found unacceptable was its refusal to come to see the issue and requested for a $250 for the inspection fee before it would send someone around. Very unprofessional!

Approximate cost of services:
$8,000.00
3 of 3 people found this review helpful.
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Company Response

not sure why i am only seeing this review today April 20 -2013 as this review is dated Dec 04 2012.Have no idea who wrote this or even if if its "REAL OR NOT" Sounds like a possible (IF REAL) or (Fake) customer or (Posted by a competitor which has happened before). who has a possible leak in area not addressed by Aquaseal before.Some people ask and or assume if we fix a crack in one location and in future years they have a leak in the same """" area """" that we warranty the complete length of wall 30 feet long.

Alex in Ancaster
Alex in Ancaster
4 reviews ANCASTER, ON
10/10

Water leak in cold cellar

I had big problem in my cold cellar last november,when rain season started.I called so many contractors to come and investigate the problem with water leak,but not too many want work with cold cellar.Rudy came and advised me to seal my exterior walls.Since december,when job was done I have no problem.They did great job and gave me warranty for 15 years.Thank you,
Pierre!

Approximate cost of services:
$3,995.00
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Company Response

Thanks Alex in Ancaster Ontario for the review regarding the stone / bricks sealing @ the front elevation of your home.(Serving Southern Ontario London On to Kingston, On Toronto, On to Gravenhurst, On and everywhere between such as London on, Woodstock On, Tillsonburg On, Brantford On, Brant On, Haldimand On, Welland On, Fonthill On, Niagara Falls On, St Catharines On, Grimsby On, Stoney Creek On, Hamilton On, Cambridge On, Stratford On, Waterloo On, Kitchener On, Guelph On, Waterdown On, Burlington On, Milton On, Fergus On, Orangeville On, Mono On, Erin On, Oakville On, Halton Hills On, Georgetown On, Brampton On, Caledon On, Arthur On, Shelburne On, Alliston On, Collingwood On, Angus On, Wasaga Beach On, Barrie On, Gravenhurst On, Bracebridge On, Huntsville On, Fenelon Falls On, Bobcaygeon On, Beaverton On, Lindsay On, Sutton On, Georgina On, Innisfil On, Keswick On, Bradford On, Newmarket On, Aurora On, King City On, Nobleton On, Bolton On, Vaughan On, Richmond Hill On, Maple On, Woodbridge On, Unionville On, Thornhill On, Stouffville On, Uxbridge On, Markham On, Scarborough on, Toronto On, Pickering On, Ajax On, Whitby On, Brooklin On, Port Perry On, Oshawa On, Courtice On, Clarington On, Port Hope On, Newcastle On, Bowmanvillle On, Newtonville On, Peterborough On, Kawartha Lakes On, Cobourg On, Trent Hills On, Campbellford On, Northumberland On, Brighton On, Quinte West On, Trenton On, Prince Edward On, Belleville On, Napanee On, Kingston On) "Family Owned Company" 38 Years Experienced"." 20 Year New Home Builder". Serving Southern Ontario since 1988 .PS Mr Alex in Ancaster Ontario. should you or any direct family member ever need our services in the future please remind us of your time here to do a "" phenomenal "" review for Aquaseal."""" For A Free Estimate Now : http://aquasealwaterproofing.com/contact.php

Len in Georgetown
Len in Georgetown
4 reviews GEORGETOWN, ON
10/10

Crack in basement wall coupled with damaged exterior down spout

At the tail end of a mold remediation, there was a really warm period with the resultant snow melt finding its way into my basement through one sizable crack. This was the culprit for all my mold problems.

Pierre (owner/mgr) bent over backwards to get my problem fixed quickly when I called (somewhat hysterically I might add--water was coming in as we spoke).

The crew (Rudy and Axsel) arrived exactly on time and were done with the repair within an hour (~7 foot crack floor to above ground level.

Excellent work was done on a timely basis. Time will tell if this seal holds but at this point in time, go with these folks. I'm glad I did!!

Approximate cost of services:
$0.00
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Company Response

Thanks For The Review Pierre

Lisa and family in Whitby
Lisa and family in Whitby
3 reviews Whitby, ON
3/10

Remedy water in basement

Two years ago, I posted a very favourable review regarding how Aquaseal fixed the water coming through floor cracks in the basement. Less than two years after their "fix", the water returned -- worse than before. We called Aquaseal, however the representative simply suggested that we spend much more money and install a more extensive system of weeping tile pipes under our floor, even though the first system had clearly failed. We sought the opinion of other local waterproofing companies and one diligent company first investigated the inital work done by Aquaseal. Apparently, Aquaseal's solution may have worked initally, but Aquaseal used a poor quality connector and didn't line up the weeper properly to the main drain. The competitor showed us how a block of calcification had formed at the connection elbow leading to the main drain. This led to a build up of water under our home over two years and the subsequent flooding we had to endure. The other company saved us lots of money. Aquaseal may have had the right solution, but their poor execution cost us more money, headaches and time.

Review has 2 previous versions
Approximate cost of services:
$2,500.00
Any advice to offer fellow homeowners facing a similar project?
Shop around and get many opinions. Make sure the solution makes sense -- trust your instincts.
3 of 4 people found this review helpful.
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Company Response

(1) We are sorry you feel this way after 4-6 successful service calls to your home for various leak issues and repairs done by Aquaseal over a number of years. (2) Just to note this complaint from Lisa And Family in Whitby is Married to Robert from Whitby complaintant (3)There was a also a inspection done by Aquaseal Rep in response to water coming up through basement floor furnace confined area only . (4) It was further agreed to deal with a minimal underfloor drain system for this immediate area only (Cost Reflected Small Area only indicated at that time) . (5) Some approx 2 years later Aquaseal was called in again for flooded finished basement .(6) Aquaseal noted to customer that there was a serious issue with the complete house weepingtile system not functioning as intended as so much water was coming up through floor throughout.(7) Aquaseal gave pricing to solve weepingtile problem and customer never responded back.
(8) Complainant stated we used a poor quality fitting (9) Response is we never buy or have bought a lower quality fitting.(10) Sometimes a story is in fact a story what another competing contractor may tell you.
(11) Aquaseal again is sorry for the way you feel which is solely based on what another contractor tells you
(12) Aquaseal is willing at any later date provide any prospective buyer or Real Estate Agent a complimentary Inspection for your property which has a value of $550.00 +hst

Mike...Oakville
Mike...Oakville
1 review Oakville, ON
10/10

Basement Leak

I had a water deluge in the basement starting in August...behind the drywall and onto the floor..a real mess..to top it off it looked like it was coming from where a brand new expensive deck that was just completed...I called a company that said they could do it by digging outside and tearing down the brand new deck....I don't think so!!!
...I called Aquaseal and Rudy came out to get a look....unfortunately it had not rained for a while so there was no new wetness....Rudy did not want to take out drywall without being sure
so he suggested that I run the hose on it after a couple of days of dryness and make sure it was a crack and not the patio doors..
I did that two days later and lotsa water....Called Aquaseal back
and they sent out a tech right away...
Dave came out right at the agreed time..took a look around and found the problem with minimal disruption to the drywall...he fixed the crack by injection ;the entire job was carried out in a truly
professional manner.I am really impressed with Aquaseal and recommend them to anyone with this problem..thanks to service man Dave..

Approximate cost of services:
$550.00
1 of 1 people found this review helpful.
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Mike in St. Catharines
Mike in St. Catharines
1 review St. Catharines, ON
10/10

Basement Leak

Called regarding a leak. Explained the situation to Pierre and he gave me some great suggestions on what to try to do an fix the problem...and it worked!
Great customer service. Thanks!

Approximate cost of services:
$100.00
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The Warrens in Uxbridge
The Warrens in Uxbridge
1 review Uxbridge, ON
10/10

We had a crack in our basement filled

From start to finish Aquaseal were professional and helpful.Pierre was very helpful and informative when we called to get an estimate of cost. On the day of the work to be done Dave arrived promptly and was very proffesional and polite.We would recomend Aquaseal to all our friends family and our own clients.

Thanks

Rod and Jacqueline Warren

Approximate cost of services:
$500.00
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Janyk in Innisfil
Janyk in Innisfil
1 review Innisfil, ON
10/10

foundation cracks (x2) repair

Two weeks after we purchased our house we had a severe rain storm. Despite the previous owners assuring us that the foundation cracks never leaked during the 4 years they owned the home, one of them did. We called the Crack Doctor and never had anybody pick up the telephone. When we called Aqua Seal we had somebody come the following week. Dave came and repaired our cracks. He was very efficient and explained and demonstrated things very well so we knew what we paid for. He assured us that the repairs would hold a lifetime garantee not to leak again and if there ever were any problems in the future that they would come back and fix it; and this applied to any future owners of this house. We were very happy with the quick response and availability. Thank you Aqua Seal!

Approximate cost of services:
$800.00
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Aquaseal Basement Waterproofing Contracting Ontario

AquaSeal Basement Waterproofing Contractors . is a family owned company specializing in waterproofing and waterproofing solutions for the residential homeowner and construction industry. We have ben serving Southern Ontario with 38 years of combined experience. AquaSeal Basement Waterproofing was established in 1988 to provide all proven methods of repair for ...
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