On April 9, 2014 we had a complete replacement of our HVAC system. From the first telephone call with Erin in customer service, to our first meeting with David Grasby who spent about 2 hours answering our questions, taking measurements and providing a professionally packaged quote to the day of the install when McCloud, Neil, Carl and Ryan arrived to remove the old mid efficiency unit and install the new system, everything went smoothly. Purchasing a car, house or other large or even small ticket item should be so easy. The crew placed drop cloths every where and until they had the sheets down they wore booties so that floors and carpeting were protected. At the end of the install they cleaned up, and did a walk through explaining the system and answered any questions. Dave dropped by during the install and again answered any questions. We were left with a professionally laid out binder explaining rebates, warranties, maintenance etc. The customer service is excellent. The day before the install, we received a call to advise the approximate time the installers would arrive and they did arrive within that time frame. A subsequent package arrived in the mail with additional information regarding rebates, financing and future maintenance. Most importantly, the new HVAC system performs as expected and we are very comfortable. AtlasCare has put time and effort into creating an experience that makes what can be a difficult and expensive purchase a simple and easy transition. We had used AtasCare for duct cleaning on the recommendation of our contractor when we had our kitchen renovated about 3 years ago, so they were on our radar when it came time to get quotes for the new HVAC system. We are very happy that we went with AtlasCare and would definitely recommend this company.
- Approximate cost of services:
- $10,000.00