AtlasCare

I have been an AtlasCare plan member for years and have always been happy with its customer service. During a routine inspection last week I was told my air conditioner was not performing as it should and needed a very expensive part. As it turned out, the cost of the part and labour were covered by my plan! I was pleasantly surprised by how quickly AtlasCare took care of the problem especially since it was costing me nothing. The part was coming from the US and AtlasCare had it shipped overnight to avoid delay as much as possible. Eric arrived at the promised time (impressive) and spent over half the day installing the new part and testing my system to make sure it was operating good as new! He was extremely pleasant and professional. More and more I find myself having to fight with companies to get what I'm entitled to as a consumer, especially good customer service. AtlasCare did not give me any reason to fight and I am so thrilled to be an AtlasCare plan member. The company honoured its guarantee without any delay or hassles and sent out a very experienced and competent technician. A+ for AtlasCare.