When buying our appliances we were convinced to spend an extra $400 on extended warranties. The day our appliances were delivered, the delivery men were in a rush and they dented the side of our brand new stainless steel fridge. We called Bad Boy. Because the delivery people are 3rd party contractors, Bad Boy could not do anything about the poor delivery service, but did offer to send us a $50 gift certificate, only valid for 30 days when you spend $1,500 or more. What a disappointment. After being scammed into buying the extended warranty/coverage which was supposed to 'cover' every angle of our new appliances, Bad Boy took no responsibility for the damage during delivery and the warranty was not valid due to fine print which leaves your warranty virtually useless. Don't pay the extra money for it.
- Approximate cost of services:
- $13,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Dear VP,
We are sorry to hear of your experience - it is certainly not what we desire for our customers.When the delivery is done we provide inspection forms to ensure the product you receive is in good condition, as well as a property inspection to ensure our customers are satisfied with their delivery.
If there are concealed damages, we offer the customer a 72-hour time frame in which to contact our Customer Care department to advise them of any initial damages.
The extended warranty also begins once the initial 1 year manufacturer warranty ends, and ensures that your appliance is in good working order throughout the entire warranty length you select.
If you have any questions regarding your warranty or need further assistance, we invite you to contact our Customer Care dept at 1-877-888-0050 #350 Mon-Fri 9am–6pm / Sat 9am-4pm www.BadBoy.ca