I would absolutely not recommend this place. We ordered bathroom sink and bathtub faucets, as well as a handheld shower faucet and the thermostatic valve and trim from Bath Emporium on Feb 24th. We ordered them in a custom finish, brushed gold. We were told the items would take 4-6 weeks to arrive. Four weeks after placing the order, I called to enquire as to the expected timing. I was told the ETA would be more like 6-8 weeks from order date. One week later I called back, and learned that our order had been erroneously cancelled or put on hold, and so would be further delayed.
Mid-May I was told to expect the items by the end of the month. June 1st I was told to expect the items by June 15th. I called June 14th and was told that the faucets have now arrived, but the trim has not, and they don't know when the trim will arrive.
The service at Bath Emporium is disastrous. If you would like to pay full price for custom items, and wait for 4 months to receive them, then shop here. Otherwise, I would recommend pursuing your faucets and fixtures elsewhere.
- Approximate cost of services:
- $1,400.00