We got several quotes for our roof. Better contracting had the highest estimate by far, but I too was fooled by the Mike Holmes stamp of approval. The job went smoothly, looked fine, and everything seemed OK until we noticed the plaster bubbling in our living room ceiling.
I called customer service and was told it's not a problem with the roof and they couldn't send anyone out because the weather wasn't very good lately and their schedule was backed up. Great customer service - I'm sure they would have said the same thing to Mike himself! They said they'd call back in a few weeks. A few months went by and our plaster ceiling continued to degrade.
Finally, in desperation we climbed into the attic to see what the hell was going on. Turns out there was a gaping hole in the flashing next to the chimney. We called again and demanded they send someone out to fix it. He took a picture of our plaster and put some caulking in the flashing and told us that it needs to be replaced every two years!
ARE YOU KIDDING ME!? This is what I sold my precious motorcycle to pay for!? This is their idea of a 'prompt' repair, as described in their 10-year 'gold' plan!?
Now I have to go back and try to get someone to pay for the repair to my plaster ceiling, I wonder how that will go.
Clearly there are a lot of happy customer reviews, so I wonder why I got picked for the second-class treatment.
- Approximate cost of services:
- $7,200.00