Roofing in Toronto - A good beginning with a bad ending (for now)
Our experience with Better Contracting started well. As touted by the company, it is a Holmes approved contractor. We were satisfied to have received a timely response from the company when we requested for an estimate. Murray came by and provided us with good insights. It was refreshing to have a contractor come in and not upsell their services.
The work was scheduled and was done a week ahead of schedule. The shingles were removed and replaced in one day, with the men working more than 12 hours. However, we noticed that there were portions of the sid of the roofs where some of the roof booards were left exposed to rain and ice (like some amateur roofer did the work or the work was completed in a rush). We pointed this out to Murray when he came to collect the rest of the fee, and he agreed that it was unfinished. He even suggested that we hold on to some portion of the fees until the work got completed. My husband said that as the company came highly recommended by Mike Holmes and we are satisfied with their work to date, we will pay in full and put our trust on the company and Murray that they will complete their work and TRULY Make It Right!!! Numerous follow-up calls and messages left with Murray, with him promising to get somebody to come in and fix the unfinished work----nothing has happened. Worst of all, the wood trimming on one of side of the roof that Better Contracting workers removed and placed back has now come off, dangling from the side of the roof. And it has only been 2-3 months since Better Contracting did our roof!!!!
What will it take to get Better Contracting to come and finish their work on our roof?
- Approximate cost of services:
- $7,000.00
- What could this company do to improve their services?
- Live up to their representation as a Holmes approved contractor, act on their promise to complete an already fully-paid work --empty promises and amateur work quality is NOT making it right.