As a member of HomeStars.com - Toronto, I turned to the service when looking for an appliance repair service for my 10 year old washing machine, which had given me reliable service until Dec 24th, 2009.
I found Steve Brannan and gave him a call. I described the problem, and the age and model of my washing machine. Over the phone ... so at no financial advantage to him ... he diagnosed the problem and told me that the cost of the repairs (a new timer) would be more than the washing machine was worth. It was better to buy a new one.
On the one hand, I completely believed him, but on the other hand, I couldn't imagine that a 10 year old washing machine was destined for landfill. I asked Steve to come over anyway and have a look. (Yes, I was willing to pay to get exactly the same advice that he had just given me for free !!)
Steve came by, checked things out, and repeated his diagnosis. I had since had the same verdict from another source. Still undaunted, (because I am that kind of stubborn), I called a parts supplier to find out the cost of a new timer. Yup, almost half the cost of a new washer. Plus, I would still have to pay to have the old timer removed and the new one installed. I'd have no warranty, and still have a 10 year old washer.
Finally, I decided to buy a new washer on the same day that I saw an article in the Globe & Mail which quoted Steve lamenting that appliances are not made to last like the used to be. Karma ??
The new washer arrived on the same day as Steve's modest bill. I have paid Steve's bill happily, and paid for the new washer grudgingly.
Clearly appliances are not made to last nowadays, but some repair people give you service and advice that restore your faith in humanity. My washing machine was one of the former, and Steve is one of the latter.
Thank you Steve !!