Button's Heating Inc.

Heating & Air Conditioning
Pickering ON L1W 3V5
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A & C in Whitby
A & C in Whitby
2 reviews Whitby, ON
8/10

New Furnace and A/C

We had a new Goodman GMV95 furnace and SSX14 A/C together with a new condensate pump, a Honeywell True Steam humidifier and a Vision Pro thermostat. We had better quotations but we decided to go with Buttons based on neighbors recommendations and the fact they were local. However, Joe was very hard to bargain with and after negotiating a realistic price (based on other quotes) there were no other incentives offered (like one year free maintenance or free A/C cover) as a token of their appreciation for our business. The furnace and A/C installation was done professionally and with minimum disturbance to the house. The guys were very knowledgeable and answered all our questions. Little issue with the clean-up at the end but no big deal. However, humidifier and thermostat not provided at the time of installation; had to wait another week to arrive, and then they could not figure out how to install them properly and they had to come back next day as they needed a Honeywell rep's assistance. I know there is a first time for everything but there is also such a thing as training and with the prices they are asking there is no doubt they can afford it. Overall, a good experience and interesting to say the least. I have to mention the ladies in the office, Renee and Lidy who are always courteous and very helpful. I intend to use their annual maintenance package and I'll update this posting later with the equipment reliability and impressions about their service.

Approximate cost of services:
$0.00
What could this company do to improve their services?
Update training for new technology
Any advice to offer fellow homeowners facing a similar project?
Do your homework. Talk to friends, neighbors, see showrooms and attend homeshows and get at least two (2) quotations for each equipment brand you consider. Drive a hard bargain, after all it is your money!
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Company Response

Thank you so much for your comments!
The humidifier model that was chosen is actually very new to the market and therefore wasn't even available from the manufacturer on schedule.
We had only installed one before this one, and it was the "first" for this crew. The Honeywell rep was actually our senior technician as the thermostat installed was quite a bit more sophisticated than the usual ones and had to be set up properly.
We hope that everything continues to operate properly and that you enjoy many years of care-free service from your installation.
Cheers, Lidy & Renee