A/C Repair (due to poor installation of a new furn
The best companies do well in handling
complaints and moments of dispute with the customer. In my experience
unfortunately, Buttons fared very poorly when handling a concern I had over
my A/C being disconnected when they installed a new furnace for me. If you
wish to know more, feel free to send me an email.
- Company Response
Dear Gino,
Gino, we have been in communication over the past several months with regards to this situation. We regret that you felt the need to post this onto HomeStars without accepting our gestures of goodwill offered to you, the offer of a free annual maintenance on your furnace (a $149 value) or half payment of the charge from your other service call.
We offer free quotes on new systems, but we do not offer free diagnostic calls. The charge is perhaps waived if you purchase a new system from us if it is determined that the system is not repairable and the more cost effective choice is a new system.
You spoke to our salesman Pete Donald who sold you your new furnace in February 2007. Pete recommended that you call our service department... Pete also advised you that if the problem was related to our installation in any way, then there would be no charge, but if it was NOT related to our installation, then you would be charged for the service call - if we had been given the opportunity to go and see the unit, we would have been able to determine that there was a problem with the installation and that it was indeed a non-chargeable call.
Gino, you chose to call another service company who, naturally, charged you for the service call. After you had paid the other company for their service call, you then called us and requested to be reimbursed for the call. We again mentioned to you our policy with regards to QUOTES and SERVICE CALLS as in the paragraph above and as a gesture of goodwill, we offered you a free annual maintenance service on your new furnace when due, a $149 value, or we would pay you for half of the service call that you had had, but you did not go for either of these options.
Thank you, Lidy Fraser, Service Co-ordinator