Button's Heating Inc.

As luck would have it, our two fireplaces in the home gave out this year; one in our living room and one in the basement. Our main concern was the stove fireplace in the basement because this is the only heat source down there that kept our pipes from freezing.

After speaking with Nigel, he suggested that one of the owners, Joe, come and diagnose the best solution. We were thinking of alternatives heating sources for our basement instead of replacing the fireplace. Joe gave us loads of options. In the end we decided to replace our basement fireplace and repair our main floor fireplace.

On the day before install, I got a call that the parts for the new fireplace weren't fully delivered. I was a bit put off because they couldn't confirm when the parts would be in. I called Joe, who put me at ease. Sure enough, the parts came in a couple of days later and we scheduled a new install day. The boys were in as scheduled at 9am and had the fireplace installed in no time.

The technician who was servicing our main fireplace wasn't able to fix it. Instead of charging me the full cost for fixing the fireplace ($250) I was only charged a service fee ($129). The technician was really helpful in explaining why it would be a better option to replace that main fireplace. This wasn't about cashing in our situation, but instead making sure we spent our money wisely. We held off on replacing that fireplace but will definitely call Button's for when we do decide to replace it.

A few days after the basement fireplace install, I noticed a dark spot building up on the glass. I called Joe who then scheduled a technician to come check it out. It turned out to just be soot build up - common on new installs. The technician cleaned it up and got it all working again.

Overall, very happy with my experience. Everyone I dealt with from Button's is genuine in their approach and do their best to build life long relationships. We'll definitely be in touch again.

Overall,