Installation of Trane AC, Furnance and air purification system
Sales related feedback:
I requested a very specific time slot to have a tech / sales consultant get me a quote. Nigel being the Sales Manager at Button's heating was the one who could make it as his team was busy with other visits. He was quite thorough and direct about what I require and what I don't (as opposed to the must have the other contractors had said). A few weeks later when I called him again beyond working hours and on a weekend he was more than willing to not only work on my call but also work a good deal that had just ended. It clearly showed me the extend that the Button's team would go to "EARN" my business. - Thanks a lot Nigel.
Feedback Installation team:
Installation was done on the planned date by Justin and Allan. They were very professional and did a fantastic job with the installation. They answered all our questions, explained me how the system works, cleaned up and left by 3.00 p.m. Great job done guys. Thanks a lot.
Overall really satisfied with the sales and the install.
- Approximate cost of services:
- $13,000.00
- Company Response
Hello Vincent,
Thank you for taking the time to write such a nice review. Yes, Nigel is always willing to step in and meet with customers if the rest of the sales team is busy. We try to do whatever it takes to accommodate customers' busy schedules. Evening and weekend phone calls are treated and tended to much like the office hour calls. We do our very best to take the best care of our customers...7 days a week. Justin and Allan are a fantastic install duo. They are artists at what they do and are very professional and personable with homeowners. Answering any questions and explaining the new system is all part of the installation process.
Thank you again Vincent...Team Button's