Alex is hard to pin down and won't commit once he's made the sale
Had leaking problems twice after the install. Alex came by himself once, then refused to come the second time for the same problem. I didn't care who came by to fixe the problem, only that it was done. I asked for his manager and Alex refused to connect me to him. I cannot fix the problem by myself and it constantly drips down over my front door.
I also wanted to have the pipes covered but I wasn't offered this option at time of sale. Apparently they can't do this once installation is complete. Now I have ugly exposed, winding black pipes all over the front of my house!
Otherwise the unit works well. I just didn't like having to work with Alex as he promises it all, then doesn't deliver.
- Approximate cost of services:
- $10,000.00
- Company Response
Customer not recognized, since there is no name or the contact number.
It's unlikely, and impossible to make comments about Alex.
Customer writes remarkable comments and reviews about him.
The entire staff can't believe, such statements about Alex.
Please contact the office to resolve if you have any issue.
Please think twice, before you write any thing about any respectable person.
Also, he is not a technician he is in our sales department, not in service department.
Brian w.
Manager