Wow! Truly a fantastic experience. Clarke Basement Systems goes above and beyond from the moment you call and meet with them. Logan was amazing right from the start. He diligently inspected the crawl space and set out recommended requirements in detail to help make the crawl space right and "healthy" for the home. Logan was also very patient with any consistant questions I had prior and during the job and always responded promptly with a smile. He knows first hand what is needed as he also worked and continues to work on the job site apart from the sales aspect. Logan, Jose, Carlos and Trevor were absolutley amazing. Given such a tight space, they were professional, punctual, friendly and wow their meticulous work is so much appreciated and left their work space clean. The transformation is incredible. The crawl space is so incredibly clean and well sealed, insulated and protected. They also left their work space clean and removed all prior debris and old vapour barrier from the crawl space. Given issues with high humidity and a higher water table in the area they encapsulated the crawl space with high grade products called smart seal, insulated with an R20 Product, added an efficient dehumidifier and sump pump and now am happy to have a cottage that is not only well insulated but protected from humidity and water issues. I can't thank them enough especially given how much they did working in such a tight space which must have been very difficult physically. Truly amazing. You will be very happy with their professional and meticulous service. 10 star review and my go to highly recommended company for anything related to basement or crawl space renos and maintenance. It truly is comforting to know there are business' and contractors that stand up to their word and fullfill a job as was promised. (which is hard to find sometimes these days) Thank you Clarke Basement Systems, Logan, Jose, Trevor, Carlos and also Robert from earlier contacts and Don from the home show. I know others in the area can definetly use this service and I will definitely be referring them to you both in cottage country and in the GTA. The only issue I had is finding an electrician to connect the dehumidifier, sump pump and heater. It would have been great to have this all done as a one stop shop, but likewise understand why this is best done separately. I am happy that I found another amazing electrician to help finish last minute connections for the dehumidifier, sump pump and heater connections. Logan also came back to ensure drainage and discharge for the sump pump was working efficiently and water was running well away far from the home which is something he did on his own above and beyond after the job was finished as the original discharge was a bit too close to the house which I wasn't comfortable with. Given the time frame of cold weather and freezing ground, he was able to finish this quickly. He also wanted to make sure the landscape was finished properly after digging a trench system for the discharge pipe. Customer service and project management by Logan superseded expectations. I can trust any future maintenance will also be handled smoothly. What a fantastic team! Look no further and call Clarke Basement Systems. You will be so happy you did.
Thank you. :)
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- Company Response
Wow! Thank you for that incredibly thorough review, Sandra! We have passed this along to our whole team and they were thrilled to hear about your positive experience with us! Please reach out if you have any questions or concerns moving forward and thank you for choosing Clarke Basement Systems!