Cosmopolitan Mechanical Services Inc

Heating & Air Conditioning
Mississauga ON L5C 1C6
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Mark from Toronto
Mark from Toronto
7 reviews Toronto, ON
0/10

New boiler and tank installation

My initial review for this company was positive. However, any good that was established with the initial installation was reversed with the horrendous customer service experience that I had with them after problems began to arise with a leak in the boiler exhaust pipe. The problem occurred a long while back (2012ish) within a year of the installation date of the system. They had someone come down to take a look and that person told me that it was no problem and that they would take care of it "next week". That day never came. Instead I entered a bottomless ordeal with customer service reps that seemed to care more about shifting responsibility than to deal with their faulty installation. A MONTH GOES BY. I spoke with at least 4 different reps at different times and on the last occasion (5TH interaction) spoke with one of the managers that tried to claim that the leaking issue was no longer covered under warranty BECAUSE IT WAS NOW CONVENIENTLY OUT OF THE SPECIFIED TIME LIMIT OF THE WARRANTY. It was a heated and extremely frustrating discussion. So much so that I could no longer imagine a productive relationship with these people and decided to change companies. This is the very abbreviated version of the events that took place. Even recalling the experience now six years later is very undesirable and thus I will leave it as is. Happening upon the good review I once wrote. I cannot in good conscience leave it the way it was. And now that it is corrected, I will now go back to blocking that memory from my reality. Hope this helps someone.

Approximate cost of services:
$12,700.00
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Company Response

Mr. Mark, Thank you for choosing Cosmopolitan Mechanical Services for your HVAC needs. We have read your comments about our services and we are greatly appreciate that you took the time to write it. As customer satisfaction is our main priority we shall continue to strive to achieve our commitment.
Best regards
Kevin Rozon

Previous versions of this review:

Mark from Toronto
Mark from Toronto
7 reviews Toronto, ON
10/10

New boiler and tank installation

I spoke with 3 different heating/cooling companies before Cosmopolitan. Two of the other companies that did quotations were rated highly on the homestars site. The third company was a random reference from a forum post on another website. The homestars recommended businesses and their respective quotations were within a stones throw of one another. The quotation from the random reference was 10% higher.

If you are chosing a heating/cooling provider based on top rated companies and reviews at home stars, you likely won't go wrong.
BUt as I have come to learn about the business of heating your home, it really isnt about "not going wrong" as all boilers/furnaces , with their respective efficiences, will provide you with the heat that you desire. Its more about how right you can be with your choice of boiler/ ac unit/ furnace considering your circumstances....ie budget, size of home, type of heating, condensing or sealed.....and so on.,

I chose Comsopolitan mostly because of Shan. The reputation of the company itself was already there with its glowing reviews at homestars. What set him apart is his patience and knowledge in terms of finding the solution that is "most right" for this home. He was actually interested in learning about the particulars of this house and how it was going to be used before he made his final suggestions. He was genuinely trying to figure out the best solution for me. Given his technical expertise, and patience in explaining to me whatever it is I wanted to learn about , I was very confident about proceeding with him and his business.

I couldn't be more satisfied with the final installation. Great care was taken to conceal the exhaust and intake tubing ( along with a previous run of pipes, turn upwards and pass between existing joists to the side of the house) that had to run through living space to exit the house.

Great job Shan and install crew!.

Approximate cost of services:
$0.00