I was looking for a brand new furnace after the 15 years old furnace Carrier emitted smelly gas one day. It was so bad that the gas company had to shut it off. I called Cozy World on Saturday and didnt expect anyone answering. Boris the salesman answered the call and provided some good advice over the phone, including not to use 3M filters which could be the cause of the malfunction of the heat exchanger. He recommended using Lennox. Since some reviews indicated the Lennox is noisy, I expressed my concerns to Boris for using a different brand. Boris provided detailed explanations on my concerns and the noise issue is more of poor installation and not the unit issue. Once I agreed with the installation, Boris was able to arrange installation on the next day without any delay.
The installation done by Sazeed and his team was great. They installed the connecting pipes and new filter housing to make sure it is proper. I am extremely happy with the installation and the service.
They also completed the registration of the warranty the next day. Excellent follow-up.
- Approximate cost of services:
- $3,500.00
- Company Response
Thank you very much for your detailed review.
Best