Couple of years ago David Snell installed a patio door for us. The door from the beginning had draft problems and we went through a couple of winters with ice forming on the inside of the door. After many many calls from the beginning to David and 7 people coming out to view the problem on many different occasions nothing was ever resolved . We finally gave up on this issue , called it a lesson learned and replaced the door with another contractor. It was an extremely frustrating and disappointing experience.
- Approximate cost of services:
- $1,800.00
- Company Response
I read this review with astonishment as I have no recollection of who this client could possibly be
Our patio door supplier has an outstanding record of quality and a lifetime warranty
We install in excess of 300 patio doors each year and there is the very odd warranty claim but if there was an issue of any kind they promise "the most comprehensive warranty" and they are true to this.
No window or door company can ever promise NO condensation or even frost in an extreme cold situation where interior moisture is high enough but the Vista patio door is an outstanding product.
If I felt we had a problem product we simply rip it out and do it again period (rare)
David Snell