Continued charging hot water heater rental after we purchased a new one FROM ENERCARE
We purchased a new hot water heater from Enercare (purchased outright, not a rental). The old water heater had been an Enercare rental and they assured us that they would remove it and take care of everything involved. However, after we purchased the new water heater and they took the old one back, THEY CONTINUED CHARGING US FOR THE RENTAL AND SAY THAT WE ARE RENTING OUR NEWLY PURCHASED WATER HEATER. My husband has made numerous lengthy, frustrating phone calls to resolve this. They have finally stopped billing us for a rental, but have NOT reimbursed the 8+ months of rental charges that they erroneously charged. This is UNBELIEVABLE. We will be taking our business elsewhere.
- Approximate cost of services:
- $2,000.00