Inconsistent Mess - Still no Install
4 months, not to achieve installation
- three failed service visits
- no contact from the sales rep
- lacking customer service, transfers, holds, escalation is non existent
I cannot understand how there are such high reviews here, unless i just hit the bottom of the barrel.
for a full, water heater, ac, furnace install the amount i have had to chase is unacceptable, just take my money and do it!
For some context, first service visit was to see the feasibility of a tankless water tank and it was confirmed that they cannot install due to proper ventillation (makes complete sense)
- sent to sales rep to make quote changes
- no changes for weeks, follow ups made through escalation channels, texts and wont answer his phone
- changes made weeks later
- another technician comes in to review an electric water heater install, gives the thumbs up
- fast forward weeks for installation and they send a technician instead
- says the electric wont work anymore
- back to sales rep
- no contact
- Now we are months into the process with what seems to be a disorganized mess and we still dont have an install
what is with the lack of consistancy for something that should easily be documented
- Approximate cost of services:
- $10,000.00