We have been Enercare customers for many, many years. We were up for the renewal of our protection plan and I had the pleasure to deal with Kathy in the sales department. Kathy was extremely helpful, knowledgeable and with a wonderful positive attitude. She was polite, mannered, a true professional with great customer service skills. Based on what we wanted in a protection plan, Kathy patiently explained in detail the entire 3 in 1 plan to me. Kathy is absolutely fantastic and a delight to deal with!
On another bright side, I also had to deal a few times with Darlene in the appointment scheduling department. When needed and every time I called Darlene, she understood right away the urgency of the situation and she managed to schedule a technician appointment for us in a timely manner. Like Kathy, Darlene is a great listener with great attention to detail, explanatory and phenomenal customer service skills. What a relief and pleasure it is for Enercare customers to have individuals like Kathy and Darlene ready to offer help! Thank you so much Ladies for your impeccable customer service and support!
- Approximate cost of services:
- $80.00