An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.
The last person I spoke to at Direct Energy sent out an e-mail to his supervisors about my concern to have the furnace problem fixed asap for my elderly parents in a very cold house. He called me back to let me know they were looking into it, and someone would come earlier than expected to fix the furnace. He also addressed the protection plans I had, and let me know that I would get a discount as a result. I appreciate the fact that they revised my account and made the adjustments, plus understood the urgency of resolving the furnace problem quickly in the house for my 2 elderly parents.
- Approximate cost of services:
- $179.00