An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.
All the customer service reps and tech I dealt with in recent past were excellently superb , specially Mr Alan Cotton. He is very courteous and extremely knowledgeable . After completing the job he was here for when asked about another problem he happily agreed to looking into that and told that he will try to resolve the issue other wise book me an appointment for concerned tech. But he himself succeeded in resolving the problem with his shill, experience and positive attitude . I would like to thanks Direct Energy for their high level of service and such excellent staff ,both customer service reps and techs for their highest level of competency and above all the concern all have to provide hot water to a house hold which have kids in such a cold weather. Thank you very much.
- Approximate cost of services:
- $500.00