The Direct Energy office staff was very courteous, informative, and responded quickly when I described the problem I was having with my water heater. I was very happy that I did not have to wait on hold when I called, or work my way through some endless voicemail menu. I called at 10 a.m., received an appointment for service the same day between 1 and 5 p.m., and the technician arrived at my home before 1:30 that day. He greeted me courteously, set right to work and had my heater fixed within less than 10 minutes. He cleaned up after himself, checked to make sure the problem had been resolved, and he even closed my garage door for me when he left. (My water heater is in my garage.) I could not have been more pleased with the service I received from everyone I dealt with at Direct Energy.
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- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?