Just signed up for the heating/cooling protection plan. Scheduled a maintenance visit for today from 12-4. Called at 2:30 pm to confirm, and was told a technician would be calling prior to arriving. Called again at 3:30 and was assured that someone was on route, and I would be called shortly. Did not get a call. Called at 4:00 pm, was put on hold, and was then abruptly told no one will be coming! Told that there were too many emergency calls. After much heated discussion, I asked to speak to a supervisor. Then told I would be contacted in 24-48 hrs. Said this is not acceptable, and finally after a 20 minute wait, spoke to the supervisor of the escalation department, Chantelle. She could not explain why this entire situation occurred. Offers me a $50 credit. Then to make matters worse, she tells me that I would not get my appointment until July 13! Better yet, she said that this is all she could do, and that I could not speak to her superior as no one was available! She suggested I send an email. This is by far the worst customer service I have ever experienced. I cannot believe that such a business practice exists!
STAY AWAY FROM THIS COMPANY!
- Approximate cost of services:
- $351.74
- Company Response
Hi there- I am sorry that you had this experience and would like to look into this for you. Please email me at support@enercare.ca with your address and phone number so I can access your case. Thank you ~ Kira