Their rental water heater is a costly joke
I have a rental water heater unit since I took over the townhouse 4 years ago. recently I found out that the price of the exact same water heater rental is $50/month whereas ENERCARE has been charging me $65 / month. I went to the customer service, many phone calls and long wait time, we got a technician into the house and verified that the water heater is currently $50 / month.
After the technician verified the price and model of the water heater, they could not blame me for not able to locate the model number and excuses, they agreed to do an adjustment based on the finding of the case. But the price will reflect on the bill after 3 months.
So I waited 3 months, the price is still the same. I called them again. Guess what? This time they change their story, they told me that this water heater was installed in 2009 but the price came down in 2011, so I have to pay the originally agreed pricing. but when I ask to see the contract? there is NO contract. Basically if I take the current water heater out and put it back in again, the price will come down. This is probably the most ridiculous story I have ever heard.
Conclusion, these people cannot be trusted, and they will do anything and make up any stories to make you pay more.
1. Customer Services usually transfer you to one after another without actually working on the issue.
2. The response time is very slow, sometimes you have to beg them to give you a reply.
3. Customer retention is a joke. They cannot make any decision. All decision has to be review by their "upper management".
4. Charge you however much they want and keep doing that until you cancel the plan.
5. Tell you different stories, and different way to solve these problem every time you call. NO Standard Operation Procedures at all.
6. Please check your rental prices with their sales team pretending you are a new customer, you might be surprised.
7. I paid more than $1000 over extra for nothing all these years with this company, don't make the same mistake. STOP right now because you will NEVER get your money back.
- Approximate cost of services:
- $3,000.00
- Company Response
Hi Nian- Thanks for the feedback. As rental water heaters are long term investments, it is inevitable that prices will change over the lifespan of each individual unit. We always try to offer customers the best price for their equipment at the time of the installation.