Last night I had to put in an 'emergency' call to your on-call line and had the pleasure of working with Wilf. He was absolutely great. Our garage door would not close - so he went and checked it. It had been affected by our security contractors working on the cameras and access system and during the day they had left without making sure the doors were locking or closing! Great security if you have cameras and electronic fobs and then leave the barn door open for the horse to leave!
He went over and above his role as the garage door contractor and we walked him through how to re-set - he had to go and get the keys from the lockbox and gain access to the Maintenance Room and then find the panel.
It wasn't a totally wasted visit as one of the cables was frayed and a roller was rusted and needed changing.
Just wanted to share my experience with this man Wilf. He was stellar and I hope you can pass this onto whomever his boss is!
- Approximate cost of services:
- $500.00
- Company Response
Thank you Janine for this review and we have passed your comments on to Will. Dodds employees set the benchmark in customer experience for garage door companies across the. G.T.A.