Learning about the benefit of a new insulated garage door we decided to change our 10 yrs old one. We decided to go on homestars to find a good company, get a couple quotes, and find some good reviews. Finally we decided to choose DODDS. We had a double garage door system. Left side installation was smooth and went great. However, we encountered several problems with the right door. Firstly, the two weather seals were installed improperly, resulting in them to be bent. Secondly, the wheel track was also installed improperly, which caused a very loud noise to be heard whenever the garage door opened or closed. It took 3 separate visits for the right garage door to be completely fixed.
Overall customer service from DODDS is good, especially Stan and JP from the service department . Their knowledge and patience is highly appreciated. For all the times (3) I called back to schedule a meeting, they were able to reserve an early time slot for us to quickly resolve the problem.
Overall the company is great, but the quality of installation and service all comes down to who comes to service, fix, or install the door.
- Approximate cost of services:
- $2,400.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Thank you Ray for this review and your understanding that bumps do sometimes occur and it is how a company responds that really matters. Our team is always there for you and we want your experience at Dodds to be easy and comfortable.