Replacing sewer trap including associated pipe
18 people on our street have had their old ceramic sewer trap crumblein the last 8 years so I have seen just about every company possible do this type of work. I was impressed with DrainWorks after I saw them do a wonderful job of fixing the same job for our neighbour. However, I did get other quotes and, they were by far the lowest - as well they stuck to it.
They gave me a detailed explanation of what needed to be done and an equaloly guaranteed quote. They came over as quickly as possible and managed to be here an entire day early. They also called to confirm their arrival.
They were curteous (they even wore slippers in the house, covered the lawn with a tarp and did as little damage as possible to the ground), friendly, amazingly efficient, gave frequent updates and gave a good explanation of their findings. They hadn't even left my yard before we recommended them to another family with an urgent problem. It has only been 4 hrs since they left and my friend has called back saying they hired DrainWorks and all is well.
They also managed to catch my runaway puppy and went so far as to arrange a city inspector on short notice and have gone to the trouble of filing the grant application for me.
Thanks Lou and crew!
- Company Response
We really appreciate your review of the positive service and repair you received from DrainWorks. We are flattered that you have referred us to your friends and we assure you that we make every effort to exceed all our customer's expectations. Thanks again.