Drain Works Plumbing

Drainage Contractors
46 Fieldway Road Unit 7 Toronto ON M8Z 3L2
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Drain Works Plumbing
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95%

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Reviews by rating (past 12 months)
Best of 2019 winner 6 timesBest of 2019winner 6 times

Reviews for Drain Works Plumbing

Average customer rating:
9.5 10 (1551 reviews)

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Stephen from Forest Hill
Stephen from Forest Hill
1 review Toronto, ON
9.8/10

Drainwork, plugged kitchen sink, and frozen pipes.

We had not used DrainWorks Plumbing before June 2006, we had a flood in our Basement whilst we were away, and upon return found a complete mess. We called DrainWorks from an ad in the yellow pages, the dispatcher was efficient, and told us he would have a worker at our home within an hour or two. Well I couldn't believe it when Mike showed up with his partner Eric, what a great pair they are. Polite, helpful,funny, just the kind of guys we needed , because we were sressed.They used their camera equipment and located the problem which entailed the whole of the family room floor being torn up, and the front lawn as well.
They gave us a price, we agreed, they started work the next day. We have never seen people work as well, and as efficiently, it was hot, they never complained.
Unfortunately we found more work to be done at the rear of the house, the clay pipes had disintegrated from age, and all needed to be replaced, they gave us a most fair price for the additional work and completed it promptly
We have since had Mike and Eric back this year first for a plugged kitchen sink , and then for frozen pipes today. Once again these guys were superior workmen , congenial, amusing, and they made the bill hurt even less
DrainWorks are good at what they do, they have good loyal employees in Mike and Eric, DrainWorks are fortunate to have these gentlemen, and so were we.

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Company Response

Thank you for this amazing review. I am glad that the service you received from Mike and Eric was polite, helpful, congenial and even amusing, and as you put it, just the kind of guys you needed. You are correct is stating that Mike and Eric are loyal employees. They are loyal because they believe in the DrainWorks policy. A policy that pays our technician's hourly wages rather than commission so they always have the time it takes to efficiently diagnose your problem and keep you informed from start to speedy finish. Because our technicians get pad hourly, they never quote you for unnecessary repairs. Any suggested work is always in the best interest of you and your home. Thank you again for your review and the opportunity to serve you and get your home back in working order.

-Terry

Karen from Broadview village
Karen from Broadview village
1 review Toronto, ON
9.8/10

Plumbing issues

As a new homeowner, I wasn't thrilled when only 3 months later my toilet started overflowing any time I flushed the toilet, had a shower or simply ran the tap. I had actually called Drainworks at 8:30pm on a Monday night after being stood up by another company, who said they would be at my house by 6pm. The phone call was friendly and not only that but a service representative was at my home within a half an hour of calling. They provide great service, are very professional and provide make sense options.

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Company Response

Thank you for taking your time to post your review on our company. At DrainWorks we are always in touch with our technicians that are out working so that we know how long it will be before we can reach you. We strive to provide you the fastest service possible. I am glad we made it out to your home within a half hour of your call, and I can assure you that at DrainWorks you will never be 'stood up' as you had experienced with the other company. Thank you again for your kind words. We appreciate your business.

-Terry

George in Mimico
George in Mimico
1 review Toronto, ON
10/10

Replace old clay drain pipe under house

After snaking out roots from my drain, by myself, I called Drain Works to let me know if I had done what was needed, or if in fact I had a bigger problem..
After a video inspection, which I was asked to observe,it was determined that it was necessary to replace the old clay drain pipe underneath the house.
From my initial call,which by the way was one of the most professional responses I have ever come across, to the explanation, preparation, actual work and workmanship and finally completion.....this outfit deserves a double 5-star rating. If anyone wants to contact me for a personal review of my praise I welcome the opportunity...George Kash 416 252 1747

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Company Response

We love hearing from customers like you! It is always good to know that our efforts do not go unnoticed. We are proud our policy to offer highest level of service in the industry. As you mentioned, from the first phone call, right through the completion for the work, DrainWorks offers nothing but top-notch service excellence! Thank you so much for your glowing review George! It is very kind of you to personally vouch for us and we appreciate your business.

-Terry

Emil from High Park area
Emil from High Park area
1 review Toronto, ON
10/10

Replacement of old sewage line in a house

Our house is a classic house from the first half of 20th centure, and had a problem - old sewage line, built from clay elements. Multiple snake-cleanings didn't remove the roots from the drains.
After calling DrainWorks, the inspection with a video camera and estimation of the problem happened in two days. They were ready to dig and remove the old sewage line the next day. We agreed, and their team took out the old drains - we saw roots at every clay connection.
DrainWorks installed new PVC plastic line in a day - under the basement, under the front porch, all the way to the connection to city propery. They installed new cleanouts for us, this time bidirectional. They run again the video camera and showed us the new seagw inside, all the length. They finished the basement floor, and 48 hours after they started to dig we had again all facility, with lifetime warranty.
Two days later DrainWorks inspector came to check one more time the completion of the project. He filled up for us the form to City, where we may expect drain grant. As DrainWorks explaiened to us, City will credit part of the project, since the roots are from threes on their property.
Drainworks were very flexible to make changes in the progect as it was taking place, and even suggested some improvementsall included in the initially agreed price - removing washer sink, replacing plumbing taps.
They cleaned everything after their work, took the old clay element, sink, etc.

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Company Response

It is always our pleasure to treat our customers and their homes the way we would want to be treated. This includes making sure that the disruption to your home is minimal and that the work is finished as quickly as possible. Upon completion of the job, we always provide a final inspection where we will show you all the work that was completed and where it was done. We will inspect the work to make sure everything is working properly. If at anytime we notice any other issues, we will always make you aware and will never go ahead with work that you have not previously agreed to. All of the work that was done at your home does come with a lifetime warranty, that's how confident we are in the quality of our workmanship. Emil, we thank you for your business and appreciate the time you have taken from your day to post this review.

-Terry

John in The Beach
John in The Beach
2 reviews Toronto, ON
9.5/10

Sanitary Drain Line replacement

I have an 80-year old house and had sewage backing up into my finished basement! I called Drainworks and they scheduled an appointment for later that day. The service technicians arrived on time and using a video snake, they showed me the extent of the problem - tree roots everywhere. We discussed various options and I decided that I wanted the job done right and we would replace all of the clay pipe with plastic. They guys (Mike and his partner) cleared the blockage to give me temporary use and we scheduled the repair work to be done two days later. That morning, the work crew arrived on time and covered everything with tarps & plastic. The work was extensive: replacement of an old iron stack pipe, installing a new floor drain, running new pipe across the length of my basement, removal of an old sanitary trap outside which was replaced with a dual cleanout. It looked like two days work, but they finished the job in one day and left the basement cleaner than when they arrived! The workers were cheerful and very helpful in answering any questions I had. I thought that the price was a little expensive, but not outrageous. I probably could have done it cheaper, but you get what you pay for and I got excellent service and a job well done. The guys came back the following morning for a final video inspection with me where they showed me all the new pipe work. I was very impressed with this company and would not hesitate to recommend them.

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Company Response

Thank you so much for your review John. At DrainWorks we value your time and we can provide you with same-day service. We will place a courtesy call to you so that you know when we are enroute to your home. Once we are there it is our policy to show you exactly what the problem is and explain to you what needs to done to fix it permanently. If we do need to dig, and you have agreed to your up-front, straight-forward, written quote beforehand, we take all the steps necessary to protect your home and the worksite with tarps so that when we are finished you'll never know we were even there! We always finish the job quickly and provide permanent solutions to your drain issues. It is very true John that you get what you pay for, and DrainWorks is committed to providing the best service at the lowest price possible. We thank you again for you review and are proud to offer this type of service excellence time and time again to all our customers!

-Terry

David from Toronto-2237
David from Toronto-2237
1 review Toronto, ON
9.5/10

Sewer and drain service

I had a sewer back up problem, this was the second time that this had happened to me, so I contacted Drain Works who had done work for me previously. The dispatcher on the phone said that they would be there between 2:00 pm and 4:00 pm that same day as my call which was approx.12:00 noon. Any way at about 12:30pm I received a call from the dispatcher who said that they would be there in 1/2 an hour, minutes of that call Mike and Eric of Drainworks had arrived. I recognised them as they had done some work for me previously for which I was thoroughly satisfied and felt good to see these two again. They immediately went to work. They were so considerate by wearing "booties" over their shoes and even around the wheels of their equipment so as not to dirty my carpets. In no time they were able to solve the problem and with a rooter that had a cutter at the end which cut roots that had grown into the clay pipes. They then put a camera down the sewer and showed me the problem that I would have in the near future. They quoted me a price and I agreed to have the work done and we settle on a day and time. As usual the work was done to my complete satisfaction. After the work was done they again put the camera down to show me how the sewer looked now. I have been completely satisfied with Drainworks and for the considerate way Mike and Eric handled this. If I have a problem in any of my buildings I wouldn't hesitate to contact Drain Works and hope they would send Mike and Eric again.

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Company Response

David, we understand that something like a sewer backup is a very stressful situation for you and your family. Keeping that in mind we treat these issues as emergencies. We will do everything in our power to arrive at your home as soon as possible so that we can provide immediate relief as well as a permanent solution to the issue. We were able to get Mike and Eric out to you within an hour of your call. I am happy that you felt good to see them again because you recognized them, it is important that you as a customer feel as comfortable as possible when making decisions regarding work in your home. DrainWorks assures you and all of our customers that we have multiple technicians that are all equally capable and experienced in providing solutions to whatever problems you are experiencing. Our technicians always respect you and your home by wearing booties over their shoes and covering the wheels of their equipment to protect your floors and to ensure cleanliness. We thank you for choosing DrainWorks and for having the confidence in us and our work to choose us again if the need arose.

-Terry

Chris from Etobicoke-7391
Chris from Etobicoke-7391
1 review Toronto, ON
10/10

Backed-Up Drains

First off I would like to say that I was greatly impressed with the service and workmanship DrainWorks had provided. I called DrainWorks because sewage water was coming into my basement from my floor drain. I spoke to the receptionist who had sent Lou to asses the situation first thing in the morning. Lou had showed up ON TIME and was very polite and very respectful of my property. Lou had shown me what the problem was and outlined how the problem could be fixed. Before any work had begun I was given a detailed quote which outlined the price and work that was to take place. NO SURPRISES. DrainWorks finished the job on time and left the work cite spotless. DrainWorks had gone above and beyond my expectations and was a pleasure to do business with. Highly recommended

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Company Response

We understand that it is a nerve-racking experience to have swage backing up into your home. We do everything possible to eliminate any additional stress by providing you with an up-front assessment of the situation and a written quote for the work. This ensures that there are never any surprises and that we will follow through with all the repairs you have agreed to. We never do any work without your authorized signature. Keeping you in the know gives you peace of mind before, during, and after the work has been completed.

-Terry

Russell Pearsall from Toronto
Russell Pearsall from Toronto
1 review Toronto, ON
10/10

New Underground Sewer Tiles Inside and Out.

The reason for my contacting DrainWorks in the first place was because the Main Sewer Drain backed up in my basement.
From the first call I made to DrainWorks to assertain the problem to the compleation of there work was seamless.
Armando was my main contact. he scoped the drain with a camera so I could see all the cracked tiles and root infestation.
After we assertained what the problem was, they went to work the very next day. Two days later after ALL the work was done, you would never have known they were there.
The work was done quick and so very clean. I would recomend DrainWorks to anybody and thank you Armando for all your help and assistance.
Russell Pearsall

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Company Response

When doing major repairs to their home, most people fear that their property or landscaping will be damaged or left in disarray. Just as you, and many of our other customers have experienced, this is not the case at DrainWorks. All of our highly trained technicians will respect your home and all measures will be made to ensure cleanliness and a seamless repair. We are happy to provide service excellence to all our customers and we appreciate you taking the time to acknowledge our company's efforts.

-Terry

Beverlee from Toronto
Beverlee from Toronto
1 review Toronto, ON
10/10

Residential Work

Drainworks is the kind of company that sets an example for all the others. They are telling the truth when they say they're the smartest choice in the book. We found them sort of by accident when we saw one of their well-marked trucks on our street. We had recently undergone extensive home renovations. The original contractor's plumber made some very bad decisions, leaving us with a lot of difficult plumbing problems. Some of our drains wouldn¹t work one of our toilets filled with hot water instead of cold pipes leaked it was awful. Right from the start, Drainworks was efficient. Their technician was well-trained, assessed our problems, offered solutions, gave us a written quote and cleaned up carefully before leaving the house. It all worked! We have counted on Drainworks for all our plumbing needs ever since and they have never failed us.

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Company Response

We appreciate the time you took to write this review. You are correct! We do set an example for the plumbing industry. We are often imitated but never duplicated. The fact that we send you technicians who are full time salary based employees rather than commission-driven temporary employees ensures that you receive a written quote for only the work that needs to be done and never any unnecessary repairs. We were able to take a messy situation caused by another contractor and correct it efficiently. We appreciate your business and continued trust in DrainWorks for all of your plumbing and drain needs.

-Terry

Scarborough (Bendale)
Scarborough (Bendale)
2 reviews Toronto, ON
10/10

Called for service for blocked drains.

We called for services, after we had a problem with our drains in the basement, and the dispatcher was very helpful, promptly sending out a technician to diagnose the problem. Our services were provided by Lou, a dig supervisor. He examined the system, and explained the cause of our problems, and explained what would be required to resolve the breakdown in the pipes. The next day he arrives with a crew to commence the repairs, and explained each step of the process as it was going on, as well as the further repairs he felt would be positive for the future of the house's drainage system. The work was done very quickly, and very well. I would have no hesitation about reccomending Drain Works to anyone who needed such service, thank to the excellent work of Lou and his crew.

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Company Response

Thanks for your review. We pride ourselves on customer service in fact, it is the bedrock of our company. From your first point of contact with DrainWorks, right through to diagnosing the problem and completion of the repair, we always keep you informed. Our dispatchers and technicians are here to ensure your experience with our company is as efficient and economical as possible. We value your business and your kind words.

-Terry

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Drain Works Plumbing

**COVID-19 UPDATE - As an essential service provider, DrainWorks Plumbing is open and in full operation adhering to all Covid-19 protocols in place to offer the help you need when you need it most.** DrainWorks Plumbing is a customer-first, Toronto-based plumbing company. All our plumbers are 100% licensed, insured, commission-free, and of course professionally trained! We take great pride in having won the Consumer Choice Award for Drain Service Excellence in Toronto and GTA 13 years in a row up to 2013 – the only plumbing company with this distinct honour. Reflective of this, we are also one of the most reviewed companies on HomeStars in North America! We are also proud to say that we have been chosen (again) as the "best plumber in the city" by Toronto Life magazine, as evidenced by their "Busy person's survival guide" issue. High praise from a wonderful and trusted publication!
We employ full-time salaried plumbers rather than commission-based plumbers that are motivated to up-sell you. All of the DrainWorks plumbers in Toronto and surrounding areas are fully licensed, insured, and professionally trained. We are also proud to say that 100% of our employees have been with us for 10 years or more.

Further, we've recently had the honor of being one of a select few companies across all trades, hand picked by Gemini award winning TV host and contractor, Bryan Baeumler, of HGTV's Leave it to Bryan and Disaster DIY to be Baeumler Approved. A high mark of quality, indeed.

You can count on DrainWorks for all your plumbing and drain-related needs in Toronto. Our plumbers are ready for your call with clear and upfront pricing and will always arrive on-time and fully prepared with everything they can foreseeably need.
DrainWorks Plumbing also likes to help and support our local Toronto community and charities, such as for the Easter Seals and SickKids Foundation.
Please take a few moments to read these plumbing reviews from our customers, so you too can learn about and take advantage of the ‘DrainWorks Difference’. We hope you choose us for your next call to the plumber!

CATEGORIES
Drainage Contractors, Bathroom & Kitchen - Fixtures & Accessories, Drain Services, Plumbing, and Waterproofing
PRODUCTS
Plumbing problem? Drain clog, drain backup, or basement flood? Or do you just need a new plumbing fixture installation? Or perhaps a full drain pipe excavation and replacement?
SERVICES
Full service plumbing, emergency plumbers, complete drain cleaning, underground sewer pipe replacement and waterproofing
STYLES
Available with clear upfront pricing, on time & prepared!
SPECIALITIES
Residential plumbing services in Toronto, drain cleaning, drain pipe excavation and replacement, drain snake rootering, drain camera inspections, drain hydro-jetting and more.
WEBSITE
https://drainworks.com
YEAR ESTABLISHED
1995
PAYMENT METHOD
Cash, Interac, Visa, MasterCard
LICENSES
Master Plumber License P26570; Plumbing Contractor License T94-4853957
MEMBERSHIPS
Better Business Bureau, Ontario Regional Common Ground Alliance, PSI, Retail Council of Canada
LIABILITY INSURANCE
Yes
DIPLOMAS
WHMIS, Staples Canada wide Service Excellence Award, recognition by 2 Prime Ministers and 4 Premiers
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Lifetime warranty on all new underground drain workmanship
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.