We had not used DrainWorks Plumbing before June 2006, we had a flood in our Basement whilst we were away, and upon return found a complete mess. We called DrainWorks from an ad in the yellow pages, the dispatcher was efficient, and told us he would have a worker at our home within an hour or two. Well I couldn't believe it when Mike showed up with his partner Eric, what a great pair they are. Polite, helpful,funny, just the kind of guys we needed , because we were sressed.They used their camera equipment and located the problem which entailed the whole of the family room floor being torn up, and the front lawn as well.
They gave us a price, we agreed, they started work the next day. We have never seen people work as well, and as efficiently, it was hot, they never complained.
Unfortunately we found more work to be done at the rear of the house, the clay pipes had disintegrated from age, and all needed to be replaced, they gave us a most fair price for the additional work and completed it promptly
We have since had Mike and Eric back this year first for a plugged kitchen sink , and then for frozen pipes today. Once again these guys were superior workmen , congenial, amusing, and they made the bill hurt even less
DrainWorks are good at what they do, they have good loyal employees in Mike and Eric, DrainWorks are fortunate to have these gentlemen, and so were we.
- Company Response
Thank you for this amazing review. I am glad that the service you received from Mike and Eric was polite, helpful, congenial and even amusing, and as you put it, just the kind of guys you needed. You are correct is stating that Mike and Eric are loyal employees. They are loyal because they believe in the DrainWorks policy. A policy that pays our technician's hourly wages rather than commission so they always have the time it takes to efficiently diagnose your problem and keep you informed from start to speedy finish. Because our technicians get pad hourly, they never quote you for unnecessary repairs. Any suggested work is always in the best interest of you and your home. Thank you again for your review and the opportunity to serve you and get your home back in working order.