Drain Works Plumbing

We noticed our floor drain backing up, and I decided to call in professionals. Jeremy from Drainworks came out, did a camera inspection, located where the blockage was, and organized for the old breather and trap to be removed. He suspected tree roots were the cause, and indeed they were. Drainworks did a neat job, a thorough job, and also got all the paperwork in order for me to get a rebate from the city since the tree was on city property. There was no drama with Drainworks, which was great, and I can't thank Jeremy enough for his dedication to getting this problem fixed properly and permanently.

After making several of our own attempts to unclog our sink drain, we consulted the yellow pages and were impressed with Drainworks ad. That evening Jeremy, one of their technicians, arrived and snaked the drain 20-25 ft and we finally had our drain cleared. We were impressed with Drainworks very professional, thorough and courteouse service. Thank you again.

I called them to check out our drain for clogs and they found the old clay pipe had tree roots entering the drain in quite a few places. I gave the go-ahead to replace the pipe and they did exactly what they said they would do including a very good cleanup job afterwards. Plus they fixed some plumbing mistakes left to us by our predecessors - all as part of the project. These days, it's refreshing to work with a service provider that sets a clear expectation and then exceeds it. Thanks to Armando, Walter and the crew for your good work.

The work was completed in a timely manner. Jeremy was very helpful in identifying the problem and determining what need to be done. The excavators kept the area clean and protected and did a good job of cleaning up afterwards. The camera inspection after the job was done helped to convince me that everything had been done properly. Thanks a lot.

We had to have some work done on taps, toilet flappers and an assessment about our main valve shut-off which was broken. The dispatcher kept us informed of our time-line and was very pleasant. Ernie came a day ahead of time, which was terrific. He quickly and effeciently assessed the jobs and gave us a very fair esimate for the work he would do. He was fast, efficient and tidy. He gave us excellent advice for our main shut-off valve problem and how to organize this repair with the city. He told us what to do and what to expect at each phase of the repair. His professional and experienced advice was greatly appreciated as this type of service is new to us. From our experience, we can say that Drainworks is a very reliable, up-front and honest company.

Ernie was excellent. He was punctual, quick to assess the issues, gave me solid advice, and worked efficiently.

This is our 3rd experience with DrainWorks and they are a top-notch firm from start to finish, from the handling on the initial phone call to leaving spotless premises behind.

Excellent service from initial phonecall to finished project. Camera inspected all drains, showing the root infestation. Replaced clay drains with PVC pipe. Workers were courteous. Work was completed in less than estimated time. Cleanup after was excellent. Thanks to Armando G.

DrainWorks gave me 2 different stories on the phone as to when they were available. The first time (on a Friday) I called they said that they could not do any plumbing work until Tuesday. I called back Monday morning and the plumber arrived there in an hour and a half. The plumber who was very friendly and efficient installed a new bathroom trap for me. I had another plumber in today (independent...not with DrainWorks) to replace something in the kitchen so I asked him how much he would have charged for the same job (I gave him the amount of time the plumber was here and showed him exactly what was done) and he told me what he would have charged (a third the price might I add). When I told him what DW charged me he almost fell over and told me I got ripped off (I kind of figured that). Morale of the story: Get a plumber you know and trust...someone who won't overcharge because they work for a big company.

In mid-February of 2007, near disaster was averted, thanks to Drainworks. On Valentine's Day we were greeted with a basment toilet and shower that were backing up. Drainworks was called immediately (I wouldn't call any other company!), and they were there later that morning! Mike and his highly skilled crew showed us the immense tree-root damage to our old clay pipes via their special underground inspection cameras, and suggested how to proceed. At 8:20 am the very next day they were back to solve the problem, digging up our basement concrete and replacing 10 feet of old clay with new PVC pipe. Just as they had done two years ago, when we had the same problem with our pipes (but outside, beneath our driveway), Mike and his crew were nothing short of outstanding. From the initial phone call right to the completion of the job, Drainworks was efficient, professional, courteous and punctual. I give Drainworks my highest recommendation and whole-heartedly suggest anyone with drain/plumbing issues to contact the best plumbing and drain company in the city. Bravo, Drainworks!

Had a major drain blockage with black water into basement apartment. tried a few numbers from the phonebook. Drainworks answered in person and had a crew out the same day and fixed the immediate problem. Had to dig up basement floor and front lawn. Everything was cleaned up before they left a very proffesional crew and would highly reccomend them. Would have given a higher rating but didn't want it to go to their heads.