Encore Windows & Doors

I found working with Encore to be a quality experience overall. They were responsive to my initial call and promptly scheduled an appointment to review and discuss our projects. Dave, my initial point of contact, was very professional and took time to discuss options and ask/answer questions. I enjoyed my interactions with Dave more than those I'd had with 3 other window/door contractors who were less forthcoming with their time and receptive to our questions. We actually did not go forward with the project right away due to timing (arrival of a baby), but almost a year later I reached back out to Dave and he quickly remembered us and we got back up to speed quickly. We decided to go forward with a new Fiberglass entry door from Mastergrain and placed our order in late November, 2016. The installer came by once the order was confirmed to take measurements and he was on time and professional. The only issue we encountered was that arrival of the door took longer than anticipated. While we expected it to take 8-10 weeks, it was closer to 3 full months for delivery. With the Holidays mixed in a delay was not unexpected but this was a little longer than even that would have suggested. To his credit, Dave was responsive as we waited and offered updates as he could. Once the door was ready, we were able to schedule delivery and installation for the very next day, which was great. The installers were on time, extremely friendly and professional. They were respectful of our home and did a wonderful job on the installation. Other than a caulking smell, which couldn't be avoided, there was virtually no evidence the guys had even been there. They were very clean. The door is gorgeous and the price was competitive, if not better than, all of the contractors with whom we'd met. I would strongly recommend working with Encore Home Improvement.