I have been using this company for many year and this is the first time I have been disappointed. We had to wait two days for the technician to come. The technician, when I asked him where the clog was, was really rude and responded as though I was an imbecile. When he was finished he asked to use the bathroom. He was in there a long time but I didn't hear the toilet being flushed. What was he doing in there.
- Approximate cost of services:
- Company Response
Hi Sandra, I'm sorry you feel this way. We checked our records and responded to your call on the same day. I also checked with the technician and he used your washroom to wash his hands. Unclogging drains can be messy. Your kitchen drain was clogged with grease, we apologize for your experience as we do take customer service seriously. I will follow up with a phone call to you. The Expressrooter Plumbing team.