Jason came by and confirmed my fears that we had a MAJOR blockage in our kitchen pipe(and 17 ft of below grade clay piping ). The previous long term owner must have sustained herself on bacon, as all the fat had built up over the years. After scoping the drains and showing me on the screen the extent of the problem, (along with noting a zero slope on the old clay pipes), we made the decision to fix it and Alex and his crew worked tirelessly to get the basement dug up(thick cement), pipes replaced and backfilled and mortar finished before the end of the day. Always sceptical of technology, before they removed the old pipes I checked the level with an old bubble level, and sure enough... no slope.
I really appreciated Jason's patience with explaining all my options, I always felt like I was in good hands, and everyone answered my barage of questions without hesitation.
Overall... highly recommended...
- Approximate cost of services:
- $5,000.00
- Company Response
Good Morning Justin, thank you sharing you experience with our technician Jason. We will definitely forward this directly to him. We thrive in excellence and are thrilled to hear that we were able to deliver. We hear far too many horror stories of contractors leaving customers with no answers or knowledge of what work is being done or needs to be done. Thank you once again for your kinds words, and thank you for choosing Expressrooter! We look forward to doing business with you in the future.