Clera Windows + Doors

Windows & Doors Installation & Service
31 Pennsylvania Ave. Vaughan ON L4K 5V5
Write a Review
Write a Review
Website
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

87%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars
Best of 2020 winner 13 timesBest of 2020winner 13 times

Reviews for Clera Windows + Doors

Average customer rating:
9.4 10 (2746 reviews)

Sort by

KStreets from Toronto
KStreets from Toronto
6 reviews Toronto, ON
7/10

Replacement Windows - basement and porch

We had Clera replace kitchen, bathroom and loft windows before and the service and price were good. Window quality including cranks and locking mechanisms are mid-range but suitable. This time we had 100 year old basement windows replaced with awning windows. New windows are smaller view-wise due to frame and mechanics but work well. Good installers and very patient with my questions. Front porch double-hung window was to the frame. Clean install although I would have appreciated some direction in future removal of windows for cleaning. Main issue is the caulk off-gassing. Now this is a small thing for most but not when your wife has asthma. Serious problems ensued. Suggest to Clera that they advise clients of effects and take more time having installers explain window functions in the future

2 of 3 people found this review helpful.
Was this review helpful?
Company Response

Hello KStreets,

Thank you very much for your suggestion. We are always keen to listen to our customer's and to receive their feedback. This is the best way to improve our products and services and maintain our customer's satisfaction.
Once again thank you for your feedback and the 7-stars.

Enjoy your new windows in good health!

BOBBATH
BOBBATH
16 reviews Markham, ON
10/10

Patio Door

We recently had a patio door installed. When I contacted Clera, who had previously installed windows for us, Mike called me back. He was very professional and pleasant as were the two guys who did the installation. I am very happy with the look of the door and, more importantly, the ease with which it opens and closes. I would not hesitate to recommend this company.

0 of 12 people found this review helpful.
Was this review helpful?
Company Response

Good day Bob,
Thank you so much for your very kind words and your continued loyalty to our company. We are thrilled that your experience with our sales consultant Mike was a positive one. It is also great to hear that we met your expectations with both the installation as well as your opinion of our products. We appreciate you taking the time to share your experience and thank you sincerely for your recommendation.

creemorequeenbee from Toronto
creemorequeenbee from Toronto
1 review Wasaga Beach, ON
10/10

New windows and install

This was the best install and product I have had the pleasure of having. I was shocked at how all the staff were so efficient, knowledgeable from one step to the other. Professionalism was outstanding. I would recommend them to anyone and everyone.

I wish all "renos" where like Clera! I am so happy with all of it.
Just cannot say it all.

0 of 2 people found this review helpful.
Was this review helpful?
Private User
Private User
Private User reviews Ottawa, ON
0/10

Windows and Doors

I recieved the worst customer service! The doors were almost 2 months late, and no one called to keep me up to date. Promise after promise was broken. And the worst: when I complained to the VP and President, they didn't acknowledge how they had broken our contractual agreement and didn't manage the complaint at all....they sent me a letter stating that their business expansion had made them soooo busy!
I didn't even get the door the way I ordered it!

2 of 2 people found this review helpful.
Was this review helpful?
Company Response

Hi Private User,

Thank you for taking the time to provide us with your feedback. We are very sorry to hear about your experience. Please note, due to COVID-19 pandemic there is an industry-wide shortage in raw materials. This supply disruption has impacted the timely production of windows and doors causing late deliveries and installations. We would be very happy to assist you with your issue, but we are unable to verify anything about your identity with the name you have provided on your review. If you wish to discuss your issue further, please contact our head office.

Best wishes!

Private User
Private User
Private User reviews Woodstock, ON
10/10

New Windows

We really like the appearance of our new windows and how easy it is to clean them.
Eric and Mark did a wonderful job installing our windows and cleaning up afterwards. Thank you very much.

0 of 2 people found this review helpful.
Was this review helpful?
Company Response

Hello Clera customer,

We are thrilled to have you as part of the Clera family!. Thank you so such for sharing your kind words with us and for the 10-stars. It means the world to us and to Eric & Mark. We look forward to serving you again soon!

Enjoy your new windows!

punch_jim2 in Toronto
punch_jim2 in Toronto
1 review Bracebridge, ON
10/10

Bracebridge

Excellent service from the salesman to the installers.the quality of the windows is great. Thank you

0 of 3 people found this review helpful.
Was this review helpful?
Company Response

Hello Jim,

Many thanks for your great review and the 10 stars. We are thrilled to see you had an exceptional experience from the very beginning, to your projects completion. We know you'll love your newly installed windows for many more years to come.
We look forward to the opportunity of working with you again.

All the best!

barkerelizabeth52 in Toronto
barkerelizabeth52 in Toronto
0 reviews Windsor, ON
10/10

Windows and doors

Very efficient, clean working, friendly. Done in one day. I would recommend them to anyone

0 of 3 people found this review helpful.
Was this review helpful?
Company Response

Hi Elizabeth,

Thank you very much for your kind words and awesome review of our employees. It's always nice to hear from a satisfied customer.
Thanks again for your business and your recommendation!

Enjoy your new windows & doors!

George & Nicki in Windsor
George & Nicki in Windsor
1 review Windsor, ON
10/10

Window replacement

We were very pleased with the job done by Clera Windows. Done with efficiency, nicely cleaned up work area, and attention to detail, very impressive.

0 of 3 people found this review helpful.
Was this review helpful?
Company Response

Hello George & Nicki,

We at Clera Windows and Doors truly appreciate your business and we're so grateful for the trust you've placed in us. We are thrilled that we were able to meet all your expectations.
I'm sure your home looks great with the new windows.

All the best to both of you!

emkacan in Toronto
emkacan in Toronto
0 reviews Vaughan, ON
10/10

Front door replacement

Love my door!

Very happy with service and installation. Right from the service rep to the door installers. Very professional and friendly. Highly recommend!

0 of 3 people found this review helpful.
Was this review helpful?
Company Response

Hello Emkacan,

Thank you for this amazing feedback! We're grateful to have had the opportunity to work with you on your home renovation dreams. We are delighted that your overall experience was an exceptional one.

Your recommendation is greatly appreciated.

Looking forward to assisting you again.

Keep well!

Private User
Private User
Private User reviews Hamilton, ON
10/10

Double Patio door

Thank you to Clera for working through these times of pandemic and still installing a beautiful set of double patio doors - bringing the outside 'into' my home. From consults and to install. Jonathan M and the installation gents were efficient, pleasant, courteous and clean. Have already booked another consult to have doors replaced with this team. ~Barb D

0 of 3 people found this review helpful.
Was this review helpful?
Company Response

Barb, thank you so much for taking the time to leave this excellent review. We really appreciate you being a loyal customer and helping to share the word about our products and services. We are delighted to hear that you had such a great experience with Jonathan and the installation crew. We look forward to working with you again on your other door project.

Enjoy your new patio door!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Clera Windows + Doors

Clera Windows + Doors by FM Industries has been manufacturing and installing windows and doors throughout all of Ontario since 1978. They add beauty and value to nearly 1000 homes every month and can easily service the entire province via one of their 37 sales and installation offices.

Clera Windows + Doors has been recognized as one of Canada’s Best 50 Privately Managed Companies and the City of Vaughan’s Company of the Year. Clera was recently awarded the Houzz service award for 2014 and is a proud recipient of the Homestars Best Award for 2012 and 2013. Add to these achievements a stellar A+ Better Business Bureau rating and you’ll understand why Clera Windows + Doors is the best choice for new windows and doors for your home.

We manufacture. We install. You save.

Toronto, East York, Stratford, Goderich, Oshawa, Essex County, Pembroke, Ottawa East, Ottawa West, Kitchener, Orangeville, Welland, Barrie, Newmarket, Peterborough, Belleville, Cobourg, Kingston, Brantford, Guelph, Oakville, Mississauga, Kanata, Brockville, Woodstock, London, Cornwall, Burlington, Hamilton

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
windows and doors, vinyl windows, replacement windows, new windows, casement windows, double hung windows, awning windows, slider windows, fixed windows, replacement windows and doors, new windows and doors,
SERVICES
windows and doors installation, replacement windows installation, new windows installation, brick to brick installation, retrofit installation, custom windows installation, custom colour windows and doors installation
BRANDS
Clera Windows & doors,
STYLES
Casement windows, Fixed Windows, Awning Windows, Double Hung, Single Hung, Double Slider, single slider, bay window, bow window, shaped windows, custom windows, Entry door, Patio Door, Garden Doors, Single Door, Double Door, Sidelites, Transoms, Side Doors, Back doors
SPECIALITIES
Windows and doors installation, selling direct to consumers, no middleman, no hassle, straight talk, honest approach
WEBSITE
http://www.clerawindows.com/
YEAR ESTABLISHED
1978
NUMBER OF EMPLOYEES
125
RETURN POLICY
None
PAYMENT METHOD
Cheques, Visa, Mastercard, Financing upon approval
MEMBERSHIPS
CSA, IGMAC, ENERGY STAR, BBB, SAWDAC
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Non Prorated Lifetime Warranty.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.