Clera Windows + Doors

Windows & Doors Installation & Service
Vaughan ON L4K 5V5
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HomeStars  >  Windows & Doors Installation & Service in Concord  >  Clera Windows + Doors  >  6 windows and 2 doors went smooth.... BUT....
Terrance in Toronto
Terrance in Toronto
2 reviews Toronto, ON
5/10

6 windows and 2 doors went smooth.... BUT....

Initial sales and install went great, and we were happy with Clera. Unfortunately some internal politics in the company resulted in 3 sales reps fighting over a future deal, cancelled appointments, and then used car salesman techniques in order to justify a higher price for another door with less features. Several emails to head office went unanswered and clearly no one cares, they just let there sales reps battle it out. This is how you turn a loyal customer, into a disloyal customer. Hence 3 star rating, they could have had 5 if the6 got there act together!

Approximate cost of services:
$8,000.00
17 of 18 people found this review helpful.
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Company Response

Dear Terrence Nibbles, Thank you very much for bringing this to our attention. Our company doesn't allow sales people to compete against each other unless you received a quote from someone in the past who is no longer with our company. Our management would like to hear more about this case as we cannot find any customer with you name in our database. We will really appreciate if you could please call us at 9057381870 and ask to speak to our management team. Thank you - Clera Admin