Clera Windows + Doors

Windows & Doors Installation & Service
31 Pennsylvania Ave. Vaughan ON L4K 5V5
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HomeStars  >  Windows & Doors Installation & Service in Brampton  >  Clera Windows + Doors  >  Good Product, Very Poor!!!! customer service
Private User
Private User
Private User reviews Baltimore, ON
2/10

Good Product, Very Poor!!!! customer service

The windows and doors we ordered function good for a week, then the door would not lock. We later found out that it was not installed correctly and secured to the wall. The sale rep would not return phone calls for weeks and it took 3 months to respond to our complaints. Unfortunately we ordered the remaining windows for our house and the poor service continues. Sale rep would not return my emails or phone calls. Had to call the head office to get a response. The lady at head office was rude not letting me ask my questions. I had to ask her to stop interupting me. The products appear to be of good construction, however the customer service is very poor. Spend your money with someone else if you can!

6 of 6 people found this review helpful.
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Company Response

Dear Private User, We really appreciate your business. Please let us know who is your sales rep and we will ensure that your service is looked after as soon as possible. Please contact our head office and provide your detailed info and we will have one of the customer service rep contact you. Thanks - Clera Admin