Clera Windows + Doors

Windows & Doors Installation & Service
31 Pennsylvania Ave. Vaughan ON L4K 5V5
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Frantz in Cambridge
Frantz in Cambridge
1 review Hamilton, ON
7/10

Bay window, bathrooms windows and recaulking back window

On May 10th, 2021 Jonathan the sales person was sent to my home and after I sign a contract with him, he took $ 2,250.00 deposit from me and he doesn't want to do the work and I ask for my deposit back the company does not reply to me even after giving confirmation that they will contracted me in 24 hrs which supposed to be September 16th,2021.

October 25th, 2021
Today I have discussed with Rita A. about the installation issues that I have and she made arrangements for the windows to be installed tomorrow October 26th, I am very pleased with this agreement. She was very polite and professional in resolving this issue. I Really appreciate her help, thank you Rita

3 of 3 people found this review helpful.
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Company Response

Updated Oct 26th

Hi Frantz,

Thank you for contacting me, I am very pleased that I was able to resolve your issue and you will be getting your windows installed soon. If I can be of any further assistance, please do not hesitate to contact me.
Thank you again for your business and your understanding.
We all wish you the best!

Dear Frantz.

Thank you for your feedback. As per our conversation with Jonathan, he informed us that he has reached out to you several times by text to let you know that the windows are ready to be installed. As per your text messages, you refused to book an installation date. The windows have been ready and we are still waiting for you to agree to an installation date. Please contact me Rita @ 905-738-1870 x 240 and I will be happy to book an appointment for you.

Looking forward to hearing from you.