Difficulty servicing Haliburton area
I used Clera windows for my house in Toronto in 2012. I had a great sales rep named Adam and no issues with the windows at all. My experience was so good that I had them install windows in my house north of Toronto in 2016. Less than a year after install, one of the windows started getting cloudy (factory seal broke) but fortunately, the window was still under warranty. I tried contacting the rep, Paul, but he was overworked and kept promising to come and didn't. I tried again, and got another sales rep, Dale, who came all the way Burlington and promised to help me with the window. He ran into problems with Clera and quit the company. I contacted Rita at Clera who told me not to deal with the reps anymore but deal directly with her. She worked on it but with Covid it continued to drag out. After a number of internal miscommunications and delays the company finally sent the replacement glass to my rep, Paul, who took six months to give me an install date and then quit the company. Clera (Rita) has now ensured that she is working diligently to rectify the situation. She is great at communicating and I feel confident she will fix this problem.
- Approximate cost of services:
- $800.00
- Company Response
Hello Sarah,
Thank you for your feedback. We apologize for the inconvenience and the delay in replacing the new sealed unit. As per our conversation, your local branch manager Paul is no longer working for Clera and all of the services that he did not complete have been assigned to another installation crew from Toronto. We are doing our very best to accommodate all of our customers as quick as we can, under the circumstances. Please rest assured that you will be contacted asap to set up an installation date.
Thank you for your understanding and patience.
Best regards,Rita