Francis Movers

Homestars reviews

Francis was recommended to me by two different friends, so I felt confident hiring them for my recent move. Unfortunately, my experience with this company was awful.

We were set to start at 9:30 am. When 10 am arrived and there was no truck, I called the Francis office, only to be told at that point that their truck had broken down and that they were off to home depot to book a rental truck. They would be at my home when they were able to secure their rental (probably by 10:30).

I asked if they would still be sending a big truck and was told they would not be. I was surprised because they were the ones who told me I would need a large truck for my move initially. I expressed my concern that the smaller truck would require more than one trip (meaning more time and greater cost to me) and the guy on the phone say ‘it will all work out’ and ‘this is going to cost us money to rent this truck for you’.

I know that these things happen, but I was a little surprised that (1) no one thought to call me to let me know about the issue and that I had to follow up with them and that (2) he complained to me about the cost to them. This unprofessional start set the tone for the rest of the day.

The truck finally arrived at 11 (1.5 hours late) and it was half the size of the truck I had originally booked. It took THREE trips to get my move done – on my time and on my dollar.

As for the movers. There were three guys – two of them were lovely. They were apologetic and they were positive and upbeat and remained that way all day. They honestly took a bad situation and made the best of it. I want to make it clear that they were great.

The third guy was a nightmare. He was rude, belligerent, smoked WHILE moving my things, took many many breaks (more than the other guys), had at least 4 temper tantrums – like a toddler, and was so unprofessional that I had to tell him that he freaked me out and made me uncomfortable. He dragged my BBQ through my house, on the hardwood, stepped on my padded headboard, left a sweat mark from his head on my wall, and tried to refuse to make the third move (which was necessary due to the size of their truck). The other two guys had to convince him that they had to go back. This guy made the already stressful event of moving a totally hellish experience.

In the end, I paid for every minute they were there. I was too exhausted to argue. No consideration was given to the travel time that the three trips took (as a result of not having the large truck). We still had to move several boxes on our own with our car after the truck and movers finally left - because of the space constraints.

I called the head office to complain and emailed the GM – no response. They do not seem interested in client satisfaction.

This was not a good move – it was not a good day. Stay away from Francis movers.