Francis Movers

I had Jordan and Grant and they were outstanding. They were so careful with all my things. The only problem I has was that I was quoted 4 hours and it ended up taking 8 hours.

In a last minute crisis due to unfinished packing and moving related stress, I contacted Francis movers on the recommendation of a friend who had been happy with their services. Nikki and Amanda arrived and not only were they quick and professional, they even neatly packed some very expensively jewelry that I had mistakenly not put aside in advance. I was convinced that it was lost, but sure enough I found it along with all of the other drawer contents in a clearly marked box. Thank you Nikki and Amanda, I will definitely be a repeat customer thanks to your honesty and professionalism.

We are a repeat customer of Francis Movers from a few years ago. We used them again to move furniture to our new cottage. The two guys sent by Francis Movers were polite, careful, meticulous, and efficient at both ends of the move. We will continue to recommend Francis Movers to all our friends and family.

Hi Matthew, I just wanted to say thank you for doing a fantastic job with our move. Larry and Evan were spectacular and very professional. They were on time, actually early which was much appreciated and made the multiple moves that we had a success! I will highly recommend Francis Movers to friends.

Thanks again!

We hired Francis Movers to help us make the move to our new home. We have a lot of high end furniture so I called ahead of time to speak with the manager and ask that our furniture be given extra care. The movers were fantastic - on time, nice, fast and had a good sense of humour....it was a long day for them.

The only negative is that I noticed one of our expensive living room chairs was damaged in the move. I wish they did a better job of covering the chair with the blanket.

Overall very pleased had the one chair not been damaged!

Homestars reviews

Francis was recommended to me by two different friends, so I felt confident hiring them for my recent move. Unfortunately, my experience with this company was awful.

We were set to start at 9:30 am. When 10 am arrived and there was no truck, I called the Francis office, only to be told at that point that their truck had broken down and that they were off to home depot to book a rental truck. They would be at my home when they were able to secure their rental (probably by 10:30).

I asked if they would still be sending a big truck and was told they would not be. I was surprised because they were the ones who told me I would need a large truck for my move initially. I expressed my concern that the smaller truck would require more than one trip (meaning more time and greater cost to me) and the guy on the phone say ‘it will all work out’ and ‘this is going to cost us money to rent this truck for you’.

I know that these things happen, but I was a little surprised that (1) no one thought to call me to let me know about the issue and that I had to follow up with them and that (2) he complained to me about the cost to them. This unprofessional start set the tone for the rest of the day.

The truck finally arrived at 11 (1.5 hours late) and it was half the size of the truck I had originally booked. It took THREE trips to get my move done – on my time and on my dollar.

As for the movers. There were three guys – two of them were lovely. They were apologetic and they were positive and upbeat and remained that way all day. They honestly took a bad situation and made the best of it. I want to make it clear that they were great.

The third guy was a nightmare. He was rude, belligerent, smoked WHILE moving my things, took many many breaks (more than the other guys), had at least 4 temper tantrums – like a toddler, and was so unprofessional that I had to tell him that he freaked me out and made me uncomfortable. He dragged my BBQ through my house, on the hardwood, stepped on my padded headboard, left a sweat mark from his head on my wall, and tried to refuse to make the third move (which was necessary due to the size of their truck). The other two guys had to convince him that they had to go back. This guy made the already stressful event of moving a totally hellish experience.

In the end, I paid for every minute they were there. I was too exhausted to argue. No consideration was given to the travel time that the three trips took (as a result of not having the large truck). We still had to move several boxes on our own with our car after the truck and movers finally left - because of the space constraints.

I called the head office to complain and emailed the GM – no response. They do not seem interested in client satisfaction.

This was not a good move – it was not a good day. Stay away from Francis movers.

i was given a quote then was asked for more half way thru the move. same thing happened to other people I know. Movers showed up late then yelled at us because the move went late. Heard more yelling and swearing than a rugby match. Absolutely horrible experience. Will never use them nor recommend them to anyone again.

Hard workers and a good price but they were not careful nor courteous. Many nicks in walls and furniture, including a wall that they put a huge dent in that needed to be filled and painted. "Thats what happens when you move" was what I was told. While Francis did the repairs, they weren't done very well.
Movers complained the entire time about stairwell. It was narrow but not ridiculous.
Watched at least two loads fall off a dolly as they were loading the truck from storage where they had the ramp at an awkward angle. Can't wait to open those boxes...
Francis quoted us a flat rate which the driver tried to push my wife into moving to hourly until she showed him the contract that was signed and then he backed off.

They were great. Travis, mike and larry are real professionals. Very pleasant and hard working. Would recommend francis movers to anyone.
Finished my move in much less time than I would have thought. A great experience.
Bruce Gilbert

From start to finish these guys were through,packed things well and are hard workers. They love their work and give it their all. I was very disappointed in how they treat the customer though as I had a poor customer experience. They swear, curse and told my boyfriend off for underestimating the load weight.